SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Beziehungsmanagement durch virtuelle Kundeneinbindung in den Innovationsprozess
16 references·0 citing·43 second hop
Beziehungsmanagement durch virtuelle Kundeneinbindung in den Innovationsprozess (2009)Beziehungsmanagement durch virtuelle Kund…Psychological Implications of Customer Participation in Co-Production (2003)Psychological Implications of…The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)The Field behind the Screen: …Designing Virtual Customer Environments for New Product Development: Toward a Theory (2002)Designing Virtual Customer En…Customers As Innovators: A New Way to Create Value (2002)Customers As Innovators: A Ne…E-tribalized marketing?: the strategic implications of virtual communities of consumption (1999)E-tribalized marketing?: the …Generalizations about trust in marketing channel relationships using meta-analysis (1998)Generalizations about trust i…Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Consumers and Their Brands: D…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…From Marketing Mix to Relationship Marketing (1994)From Marketing Mix to Relatio…Factors Affecting Trust in Market Research Relationships (1993)Factors Affecting Trust in Ma…Zero defections: quality comes to services. (1990)Zero defections: quality come…Recent Attribution Research in Consumer Behavior: A Review and New Directions (1988)Recent Attribution Research i…Possessions and the Extended Self (1988)Possessions and the Extended …Influences on Exchange Processes: Buyers' Preconceptions of a Seller's Trustworthiness and Bargaining Toughness (1985)Influences on Exchange Proces…Naturalistic inquiry (1985)Using Online Conversations to Study Word-of-Mouth Communication (2004)Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site (2009)Consumer engagement in a virtual brand community: An exploratory analysis (2011)The Discovery of Grounded Theory (2017)Distinction: A Social Critique of the Judgement of Taste* (2018)Communication as Culture: Essays on Media and Society (1992)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Life on the Screen: Identity in the Age of the Internet (1997)Intentional social action in virtual communities (2002)Motivations for sharing tourism experiences through social media (2014)Consumer engagement in online brand communities: a social media perspective (2015)Measuring Service Quality: A Reexamination and Extension (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Principles of Psychology (1891)Purity and Danger: An Analysis of Concepts of Pollution and Taboo (1967)Attachment and Loss (1969)Dimensions of Brand Personality (1997)Whence Consumer Loyalty? (1999)Judgment under Uncertainty: Heuristics and Biases (1974)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Economic Action and Social Structure: The Problem of Embeddedness (1985)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Generalized expectancies for internal versus external control of reinforcement. (1966)Motivation through the design of work: test of a theory (1976)The Behavioral Consequences of Service Quality (1996)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Co-production and customer loyalty in financial services (2007)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)The value concept and relationship marketing (1996)Understanding Relationship Marketing Outcomes (2002)A Strategic Framework for Customer Relationship Management (2005)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Whence Consumer Loyalty? (1999)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)
this work references cited by second hop

References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1988Possessions and the Extended Self9,050 cited
  • 1998Consumers and Their Brands: Developing Relationship Theory in Consumer Research7,540 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 2002The Field behind the Screen: Using Netnography for Marketing Research in Online Communities3,970 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 1993Factors Affecting Trust in Market Research Relationships3,649 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • 1999E-tribalized marketing?: the strategic implications of virtual communities of consumption1,498 cited
  • 2003Psychological Implications of Customer Participation in Co-Production1,495 cited
  • 1994From Marketing Mix to Relationship Marketing1,410 cited
  • 1985Influences on Exchange Processes: Buyers' Preconceptions of a Seller's Trustworthiness and Bargaining Toughness1,247 cited
  • 1988Recent Attribution Research in Consumer Behavior: A Review and New Directions1,040 cited
  • 2002Customers As Innovators: A New Way to Create Value1,031 cited
  • 2002Designing Virtual Customer Environments for New Product Development: Toward a Theory

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,025 cited
  • 1998Generalizations about trust in marketing channel relationships using meta-analysis890 cited
  • Cited by

    No citing works inside the corpus for this window.