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A Meta-Analysis of Satisfaction in Marketing Channel Relationships
16 references·16 citing·35 second hopsampled
A Meta-Analysis of Satisfaction in Marketing Channel Relationships (1999)A Meta-Analysis of Satisfaction in Market…Interdependency, Contracting, and Relational Behavior in Marketing Channels (1996)Interdependency, Contracting,…The Handbook of Research Synthesis. (1995)The Handbook of Research Synt…The Effects of Perceived Interdependence on Dealer Attitudes (1995)The Effects of Perceived Inte…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Characteristics of partnership success: Partnership attributes, communication behavior, and conflict resolution techniques (1994)Characteristics of partnershi…The Use of Pledges to Build and Sustain Commitment in Distribution Channels (1992)The Use of Pledges to Build a…Methods of Meta-Analysis: Correcting Error and Bias in Research Findings. (1991)Methods of Meta-Analysis: Cor…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…Determinants of Continuity in Conventional Industrial Channel Dyads (1989)Determinants of Continuity in…The Role of Dependence Balancing in Safeguarding Transaction-Specific Assets in Conventional Channels (1988)The Role of Dependence Balanc…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Statistical Methods for Meta-Analysis. (1986)Statistical Methods for Meta-…Trust in close relationships. (1985)Trust in close relationships.Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)Organizational commitment, jo…Customer engagement in social media: a framework and meta-analysis (2020)Customer engagement in social…Customer satisfaction and firm performance: insights from over a quarter century of empirical research (2019)Customer satisfaction and fir…The Influence of Environmental Friendliness on Green Trust: The Mediation Effects of Green Satisfaction and Green Perceived Quality (2015)The Influence of Environmenta…Relationship Velocity: Toward a Theory of Relationship Dynamics (2012)Relationship Velocity: Toward…Relationship quality: a critical literature review and research agenda (2009)Relationship quality: a criti…Building trust in m‐commerce: contributions from quality and satisfaction (2009)Building trust in m‐commerce:…The role of satisfaction and website usability in developing customer loyalty and positive word‐of‐mouth in the e‐banking services (2008)The role of satisfaction and …A meta-analytic review of opportunism in exchange relationships (2007)A meta-analytic review of opp…The Impact of Online Reverse Auction Design on Buyer–Supplier Relationships (2006)The Impact of Online Reverse …The impact of brand trust and satisfaction on retailer repurchase intentions (2006)The impact of brand trust and…The explanatory foundations of relationship marketing theory (2006)The explanatory foundations o…Organizational learning and market orientation: interface and effects on performance (2005)Organizational learning and m…Online Peer and Editorial Recommendations, Trust, and Choice in Virtual Markets (2005)Online Peer and Editorial Rec…Market orientation and performance: a meta‐analysis (2005)Market orientation and perfor…Export performance as an antecedent of export commitment and marketing strategy adaptation (2004)Export performance as an ante…“Pie Sharing” in Complex Collaboration Contexts (2001)“Pie Sharing” in Complex Coll…The Evolution of Cooperation (1981)Perceived organizational support. 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(1988)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Coefficient Alpha and the Internal Structure of Tests (1951)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)A three-component conceptualization of organizational commitment (1991)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The Economic Institutions of Capitalism (1987)Between Trust and Control: Developing Confidence in Partner Cooperation in Alliances (1998)Learning and protection of proprietary assets in strategic alliances: building relational capital (2000)The evolution of cooperation in strategic alliances: Initial conditions or learning processes? (2007)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)External Control of Organizations: Resource Dependence Perspective (2011)Trim and Fill: A Simple Funnel‐Plot–Based Method of Testing and Adjusting for Publication Bias in Meta‐Analysis (2000)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)Methods for the thematic synthesis of qualitative research in systematic reviews (2008)Meta-analysis in clinical trials (1986)A meta-analytic test of intergroup contact theory. 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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • 1974Organizational commitment, job satisfaction, and turnover among psychiatric technicians.5,724 cited
  • 1986Statistical Methods for Meta-Analysis.4,785 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1995The Handbook of Research Synthesis.3,643 cited
  • 1994Characteristics of partnership success: Partnership attributes, communication behavior, and conflict resolution techniques3,477 cited
  • 1992The Use of Pledges to Build and Sustain Commitment in Distribution Channels3,430 cited
  • 1985Trust in close relationships.3,129 cited
  • 1989Determinants of Continuity in Conventional Industrial Channel Dyads2,369 cited
  • 1991Methods of Meta-Analysis: Correcting Error and Bias in Research Findings.2,327 cited
  • 1995The Effects of Perceived Interdependence on Dealer Attitudes1,843 cited
  • 1996Interdependency, Contracting, and Relational Behavior in Marketing Channels

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1,537 cited
  • 1988The Role of Dependence Balancing in Safeguarding Transaction-Specific Assets in Conventional Channels1,503 cited
  • Cited by

    • 2005Online Peer and Editorial Recommendations, Trust, and Choice in Virtual Markets643 cited
    • 2020Customer engagement in social media: a framework and meta-analysis523 cited
    • 2008The role of satisfaction and website usability in developing customer loyalty and positive word‐of‐mouth in the e‐banking services482 cited
    • 2009Relationship quality: a critical literature review and research agenda477 cited
    • 2006The explanatory foundations of relationship marketing theory405 cited
    • 2001“Pie Sharing” in Complex Collaboration Contexts395 cited
    • 2012Relationship Velocity: Toward a Theory of Relationship Dynamics358 cited
    • 2019Customer satisfaction and firm performance: insights from over a quarter century of empirical research350 cited
    • 2004Export performance as an antecedent of export commitment and marketing strategy adaptation335 cited
    • 2006The impact of brand trust and satisfaction on retailer repurchase intentions313 cited
    • 2009Building trust in m‐commerce: contributions from quality and satisfaction261 cited
    • 2005Market orientation and performance: a meta‐analysis249 cited
    • 2005Organizational learning and market orientation: interface and effects on performance238 cited
    • 2007A meta-analytic review of opportunism in exchange relationships219 cited
    • 2006The Impact of Online Reverse Auction Design on Buyer–Supplier Relationships213 cited
    • 2015The Influence of Environmental Friendliness on Green Trust: The Mediation Effects of Green Satisfaction and Green Perceived Quality207 cited