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Investigating risks of outcome-based service contracts from a provider’s perspective
13 references·16 citing·47 second hop
Investigating risks of outcome-based service contracts from a provider’s perspective (2017)Investigating risks of outcome-based serv…Performance-based contracting: a literature review and future research directions (2014)Performance-based contracting…Made to serve. How manufacturers can compete through servitization and product-service systems (2014)Made to serve. 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(1968)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Qualitative case studies in operations management: Trends, research outcomes, and future research implications (2010)Renaissance of case research as a scientific method (2014)A New Paradigm for Systematic Literature Reviews in Supply Chain Management (2017)The Nature of the Firm (1937)Markets and Hierarchies: Analysis and Antitrust Implications. 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(1999)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Integration of carbon risks and opportunities in enterprise risk management systems: evidence from Australian firms (2014)Antecedents and outcomes of health risk perceptions in tourism, following the COVID-19 pandemic (2021)Beware of botshit: How to manage the epistemic risks of generative chatbots (2024)
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References

  • 2002Case research in operations management4,049 cited
  • 1985What is total quality control the japanese way1,816 cited
  • 2009The servitization of manufacturing1,541 cited
  • 2008Exploring the financial consequences of the servitization of manufacturing1,371 cited
  • 2007Performance Contracting in After-Sales Service Supply Chains520 cited
  • 2010Fundamentals of Risk Management: Understanding, Evaluating and Implementing Effective Risk Management480 cited
  • 2012Product–Service Systems Engineering: State of the art and research challenges388 cited
  • 2009Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry301 cited
  • 2014Performance-based contracting: a literature review and future research directions257 cited
  • 2002Risk analysis and assessment in network environments: A dyadic case study216 cited
  • 2010Services growth options for B2B product-centric businesses179 cited
  • 2010Benefits and uncertainties of performance‐based contracting in manufacturing industries147 cited
  • 2014Made to serve. How manufacturers can compete through servitization and product-service systems130 cited

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  • 2022Value creation and value capture for AI business model innovation: a three-phase process framework

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195 cited
  • 2021Product lifespan: the missing link in servitization70 cited
  • 2018PSS modularisation: a customer-driven integrated approach67 cited
  • 2018Do outcome-based contracts exist? The investigation of power-by-the-hour and similar result-oriented cases66 cited
  • 2020Outcome-based contracting from the customers' perspective: A means-end chain analytical exploration60 cited
  • 2021Exploring the root causes of servitization challenges: an organisational boundary perspective55 cited
  • 2021Worth the risk? The profit impact of outcome-based service offerings for manufacturing firms52 cited
  • 2020To outcomes and beyond: Discursively managing legitimacy struggles in outcome business models47 cited
  • 2022Value-capture in digital servitization45 cited
  • 2020Disclosing the formation and value creation of servitization through influential factors: a systematic review and future research agenda43 cited
  • 2017Flexibility in service parts supply chain: a study on emergency resupply in aviation MRO43 cited
  • 2021A history-based framework of servitization and deservitization42 cited
  • 2018Complexity in Product-Service Systems: Review and Framework40 cited
  • 2021From Goods to Services and from Linear to Circular: The Role of Servitization’s Challenges and Drivers in the Shifting Process39 cited
  • 2021Servitization in global markets: role alignment in global service networks for advanced service provision38 cited
  • 2022Coping with the relational paradoxes of outcome-based services37 cited