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Qualitätssicherung im Dienstleistungsmarketing — eine Einführung in die theoretischen und praktischen Probleme
16 references·0 citing·33 second hop
Qualitätssicherung im Dienstleistungsmarketing — eine Einführung in die theoretischen und praktischen Probleme (2000)Qualitätssicherung im Dienstleistungsmark…Konsumentenverhalten (2022)KonsumentenverhaltenService Management and Marketing (2011)Service Management and Market…Dienstleistungsmarketing (2000)DienstleistungsmarketingHandbuch Dienstleistungsmanagement (1998)Handbuch Dienstleistungsmanag…Dienstleistungsmarketing (1997)DienstleistungsmarketingStrategische Unternehmensplanung (1991)Strategische Unternehmensplan…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Dienstleistungs-Marketing (1989)Dienstleistungs-MarketingDas PIMS-Programm (1989)Das PIMS-ProgrammService Positioning through Structural Change (1987)Service Positioning through S…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…Planning the service encounter (1985)Planning the service encounterA Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…How to Design a Service (1982)How to Design a ServiceDie Betriebswirtschaft (1953)Die BetriebswirtschaftBreaking Free from Product Marketing (1977)Designing services that deliver (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Customer satisfaction, customer retention, and market share (1993)River Magic: Extraordinary Experience and the Extended Service Encounter (1993)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advertising as Information (1974)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)A Service‐Orientated Approach to Marketing of Services (1978)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews (1985)New service development: a review of the literature and annotated bibliography (1998)Customer experience: fundamental premises and implications for research (2020)The Affective Consequences of Service Work (1993)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)A definition for gamification: anchoring gamification in the service marketing literature (2016)The Measurement of Destination Image: An Empirical Assessment (1993)SERVQUAL: review, critique, research agenda (1996)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)“Culture shocks” in inter‐cultural service encounters? (1999)The role of emotional satisfaction in service encounters (2004)The management of destination brands: Five guiding principles based on recent developments in corporate branding theory (2007)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)Multigroup Analysis in Partial Least Squares (PLS) Path Modeling: Alternative Methods and Empirical Results (2011)School Bullying: Development and Some Important Challenges (2013)Der Zusammenhang zwischen Kundenzufriedenheit und Kundenbindung (1999)Operationalisierung latenter Variablen in Strukturgleichungsmodellen: Eine Standortbestimmung (2006)Image Effects of Newspapers (2008)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1953Die Betriebswirtschaft4,537 cited
  • 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
  • 2011Service Management and Marketing1,414 cited
  • 1982How to Design a Service1,077 cited
  • 1987Service Positioning through Structural Change928 cited
  • 1985Planning the service encounter435 cited
  • 2022Konsumentenverhalten276 cited
  • 1998Handbuch Dienstleistungsmanagement247 cited
  • 1989Das PIMS-Programm242 cited
  • 1991Strategische Unternehmensplanung229 cited
  • 1997Dienstleistungsmarketing139 cited
  • 1989Dienstleistungs-Marketing115 cited
  • 2000Dienstleistungsmarketing115 cited

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