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How Shopping Mall Service Quality Affects Customer Loyalty Across Developing Countries: The Moderation of the Cultural Context
16 references·11 citing·45 second hop
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2004Confidence Limits for the Indirect Effect: Distribution of the Product and Resampling Methods7,799 cited
  • 1998Modern Methods for Business Research6,534 cited
  • 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • 1992Cultures and organizations: software of the mind3,674 cited
  • 2014Common Beliefs and Reality About PLS3,328 cited
  • 2006Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research3,226 cited
  • 2016Testing measurement invariance of composites using partial least squares3,204 cited
  • 2001Developing and validating a multidimensional consumer-based brand equity scale2,991 cited
  • 2013A Primer on Partial Least Squares Structural Equation Modeling2,941 cited

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  • 2009An empirical comparison of the efficacy of covariance-based and variance-based SEM2,904 cited
  • 2002ADOPTION OF AN ORGANIZATIONAL PRACTICE BY SUBSIDIARIES OF MULTINATIONAL CORPORATIONS: INSTITUTIONAL AND RELATIONAL EFFECTS.2,682 cited
  • Cited by

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    • 2023Employees' learning behavior in the context of AI collaboration: a perspective on the job demand-control model58 cited
    • 2019The influence of national culture and industry structure on grocery retail customer loyalty46 cited
    • 2022Customer satisfaction and international business: A multidisciplinary review and avenues for research36 cited
    • 2023Brand passion: a systematic review and future research agenda33 cited
    • 2020Mall experiences are not universal: The moderating roles of national culture and mall industry age29 cited
    • 2019Exploring Service Quality among Online Sharing Economy Platforms from an Online Media Perspective27 cited
    • 2024The Servicescape and Its Impact on Consumer Satisfaction: A Meta‐Analysis26 cited
    • 2023Assessing service quality in tertiary Education using adapted SERVQUAL scale26 cited
    • 2020A Country-of-Origin Perspective on Climate Change Actions: Evidence from France, Morocco, and the United States12 cited
    • 2023When the Museum Experience Becomes Immersive: Impact and Challenges of Mobile Augmented Reality3 cited