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Customer engagement with service providers: an empirical investigation of customer engagement dispositions
16 references·0 citing·54 second hop
Customer engagement with service providers: an empirical investigation of customer engagement dispositions (2022)Customer engagement with service provider…Customer engagement: the construct, antecedents, and consequences (2016)Customer engagement: the cons…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Qualitative Interview Design: A Practical Guide for Novice Investigators (2014)Qualitative Interview Design:…Seeking Qualitative Rigor in Inductive Research (2012)Seeking Qualitative Rigor in …Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)Customer Engagement: Explorin…Customer Engagement (2011)Customer EngagementExpanding understanding of service exchange and value co-creation: a social construction approach (2010)Expanding understanding of se…Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION (2007)POSITIVE PSYCHOLOGICAL CAPITA…Baby Boomer retirement security: The roles of planning, financial literacy, and housing wealth (2007)Baby Boomer retirement securi…The logic of small samples in interview-based qualitative research (2006)The logic of small samples in…The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work (2004)The psychological conditions …Network Analysis, Culture, and the Problem of Agency (1994)Network Analysis, Culture, an…Factors Affecting Trust in Market Research Relationships (1993)Factors Affecting Trust in Ma…The development of markers for the Big-Five factor structure. (1992)The development of markers fo…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …The Discovery of Grounded Theory: Strategies for Qualitative Research. 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(1990)Personality Structure: Emergence of the Five-Factor Model (1990)THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS (1991)The Big Five Trait taxonomy: History, measurement, and theoretical perspectives. (1999)A very brief measure of the Big-Five personality domains (2003)Grit: Perseverance and passion for long-term goals. (2007)Judgment under Uncertainty: Heuristics and Biases (1974)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Economic Action and Social Structure: The Problem of Embeddedness (1985)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Presentation of Self in Everyday Life. 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(2003)Reciprocal relationships between job resources, personal resources, and work engagement (2008)Positive psychology interventions: a meta-analysis of randomized controlled studies (2013)Latent profile analysis: A review and “how to” guide of its application within vocational behavior research (2020)Household Financial Management: The Connection between Knowledge and Behavior (2003)Household Finance (2006)Financial Literacy and Stock Market Participation (2007)Measuring Financial Literacy (2009)The Economic Importance of Financial Literacy: Theory and Evidence (2014)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Institutions, Institutional Change and Economic Performance (1990)S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)Service-dominant logic 2025 (2016)Designing conceptual articles: four approaches (2020)
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References

  • 2012Seeking Qualitative Rigor in Inductive Research13,176 cited
  • 1992The development of markers for the Big-Five factor structure.5,506 cited
  • 2007POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION4,797 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 2011Customer Engagement3,657 cited
  • 1993Factors Affecting Trust in Market Research Relationships3,649 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
  • 2004The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work3,477 cited
  • 1994Network Analysis, Culture, and the Problem of Agency2,359 cited
  • 2007Baby Boomer retirement security: The roles of planning, financial literacy, and housing wealth2,143 cited
  • 2012Customer Engagement: Exploring Customer Relationships Beyond Purchase2,086 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
  • 2006The logic of small samples in interview-based qualitative research1,768 cited
  • 2016Customer engagement: the construct, antecedents, and consequences1,760 cited
  • 2014

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Qualitative Interview Design: A Practical Guide for Novice Investigators
1,699 cited
  • 2010Expanding understanding of service exchange and value co-creation: a social construction approach1,426 cited
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