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Service innovation in the restaurant sector during COVID-19: digital technologies to reduce customers' risk perception
16 references·2 citing·51 second hopsampled
Service innovation in the restaurant sector during COVID-19: digital technologies to reduce customers' risk perception (2022)Service innovation in the restaurant sect…The Food Systems in the Era of the Coronavirus (COVID-19) Pandemic Crisis (2020)The Food Systems in the Era o…Risk perceptions of COVID-19 around the world (2020)Risk perceptions of COVID-19 …Digital Innovation Management: Reinventing Innovation Management Research in a Digital World (2017)Digital Innovation Management…Service-dominant logic 2025 (2016)Service-dominant logic 2025Service Innovation: A Service-Dominant Logic Perspective1 (2015)Service Innovation: A Service…Open innovation in SMEs—An intermediated network model (2010)Open innovation in SMEs—An in…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Fundamentals of service science (2007)Fundamentals of service scien…Tourist roles, perceived risk and international tourism (2003)Tourist roles, perceived risk…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…Consumer perceived risk: conceptualisations and models (1999)Consumer perceived risk: conc…Bootstrapping Goodness-of-Fit Measures in Structural Equation Models (1992)Bootstrapping Goodness-of-Fit…The theory of planned behavior (1991)The theory of planned behaviorPerception of Risk (1987)Perception of RiskFrom Intentions to Actions: A Theory of Planned Behavior (1985)From Intentions to Actions: A…Customers' trust in Islamic banking post-cyberattack leads to digital service breakdowns in Indonesia (2025)Customers' trust in Islamic b…Understanding the role of exploitative leadership in inhibiting service innovative behavior: a moderated mediation model (2024)Understanding the role of exp…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. 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The Number of Indicators per Factor in Confirmatory Factor Analysis (1998)Estimating Psychological Networks and their Accuracy: A Tutorial Paper (2016)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Brand trust in the context of consumer loyalty (2001)Consumer patronage and risk perceptions in Internet shopping (2003)Understanding consumer acceptance of mobile payment services: An empirical analysis (2009)Behavioral Decision Theory (1961)The Framing of Decisions and the Psychology of Choice (1981)Judgment under Uncertainty (1982)The Social Amplification of Risk: A Conceptual Framework (1988)Risk as Analysis and Risk as Feelings: Some Thoughts about Affect, Reason, Risk, and Rationality (2004)Using social and behavioural science to support COVID-19 pandemic response (2020)Coefficient Alpha and the Internal Structure of Tests (1951)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)An Evolutionary Theory of Economic Change. 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References

  • 1991The theory of planned behavior90,729 cited
  • 1985From Intentions to Actions: A Theory of Planned Behavior19,049 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1987Perception of Risk9,263 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2017Digital Innovation Management: Reinventing Innovation Management Research in a Digital World3,007 cited
  • 2015Service Innovation: A Service-Dominant Logic Perspective11,945 cited
  • 1992Bootstrapping Goodness-of-Fit Measures in Structural Equation Models1,827 cited
  • 2020Risk perceptions of COVID-19 around the world1,814 cited
  • 1999Consumer perceived risk: conceptualisations and models1,582 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 2010Open innovation in SMEs—An intermediated network model1,460 cited
  • 2016Service-dominant logic 20251,365 cited
  • 2007Fundamentals of service science1,359 cited
  • 2003Tourist roles, perceived risk and international tourism1,039 cited
  • 2020The Food Systems in the Era of the Coronavirus (COVID-19) Pandemic Crisis

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  • 2024Understanding the role of exploitative leadership in inhibiting service innovative behavior: a moderated mediation model19 cited
  • 2025Customers' trust in Islamic banking post-cyberattack leads to digital service breakdowns in Indonesia5 cited