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Expected service dimensions and service levels for paratransit considering future mobility needs in emerging countries
16 references·1 citing·39 second hop
Expected service dimensions and service levels for paratransit considering future mobility needs in emerging countries (2022)Expected service dimensions and service l…Perceived service quality of paratransit in developing countries: A structural equation approach (2016)Perceived service quality of …Informal public transport modes in India: A case study of five city regions (2016)Informal public transport mod…Auto-rickshaws in Indian cities: Public perceptions and operational realities (2016)Auto-rickshaws in Indian citi…Determination of level-of-service scale values for quantitative bus transit service attributes based on user perception (2014)Determination of level-of-ser…Importance of user perception in evaluating level of service for bus transit for a developing country like India: a review (2013)Importance of user perception…Using AHP to measure the perception gap between current and potential users of bus services (2012)Using AHP to measure the perc…Hybrid urban transport systems in developing countries: Portents and prospects (2012)Hybrid urban transport system…On the Asymmetric User Perception of Transit Service Quality (2011)On the Asymmetric User Percep…What is paratransit worth? (2010)What is paratransit worth?Modelling user perception of bus transit quality (2010)Modelling user perception of …Feeder transit services: Choosing between fixed and demand responsive policy (2009)Feeder transit services: Choo…Informal transport: A global perspective (2007)Informal transport: A global …Transit capacity and quality of service manual (2003)Transit capacity and quality …Informal Transport in the Developing World (2000)Informal Transport in the Dev…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A tactical planning framework to integrate paratransit with formal public transport systems (2024)A tactical planning framework…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Drivers of customer satisfaction with public transport services (2015)Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016)Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service (2018)The Transit Metropolis: A Global Inquiry (1998)Mobilities of the periphery: Informality, access and social exclusion in the urban fringe in Colombia (2015)Sustainable Urban Transport in the Developing World: Beyond Megacities (2015)The equity impacts of bus rapid transit: A review of the evidence and implications for sustainable transport (2017)Public transport values of time (2004)Urban Public Transport (2017)A Review of Public Transport Economics (2020)A survey on demand-responsive public bus systems (2022)Discrete Choice Methods with Simulation (2001)Discrete Choice Methods with Simulation (2003)The Mixed Logit model: The state of practice (2003)Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily (2014)KEY FACTORS AFFECTING RAIL SERVICE QUALITY IN THE NORTHERN ITALY: A DECISION TREE APPROACH (2014)Importance-Performance Analysis (1977)Index numbers for monitoring transit service quality (2015)Perceptions of the Public Transport Service as a Barrier to the Adoption of Public Transport: A Qualitative Study (2019)Scaling up public transport usage: a systematic literature review of service quality, satisfaction and attitude towards bus transport systems in developing countries (2024)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Cities on the move: a World Bank urban transport strategy review (2003)Theorising informality and social embeddedness for the study of informal transport. 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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 2003Transit capacity and quality of service manual707 cited
  • 2007Informal transport: A global perspective507 cited
  • 2010Modelling user perception of bus transit quality340 cited
  • 2000Informal Transport in the Developing World233 cited
  • 2009Feeder transit services: Choosing between fixed and demand responsive policy221 cited
  • 2016Informal public transport modes in India: A case study of five city regions117 cited
  • 2011On the Asymmetric User Perception of Transit Service Quality108 cited
  • 2013Importance of user perception in evaluating level of service for bus transit for a developing country like India: a review99 cited
  • 2012Using AHP to measure the perception gap between current and potential users of bus services93 cited
  • 2016Perceived service quality of paratransit in developing countries: A structural equation approach86 cited
  • 2016Auto-rickshaws in Indian cities: Public perceptions and operational realities69 cited
  • 2014Determination of level-of-service scale values for quantitative bus transit service attributes based on user perception65 cited

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  • 2012Hybrid urban transport systems in developing countries: Portents and prospects62 cited
  • 2010What is paratransit worth?58 cited
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    • 2024A tactical planning framework to integrate paratransit with formal public transport systems11 cited