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“What’s it really worth?” A meta-analysis of customer-perceived relationship value in B2B markets
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“What’s it really worth?” A meta-analysis of customer-perceived relationship value in B2B markets (2022)“What’s it really worth?” A meta-analysis…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Quantifying heterogeneity in a meta‐analysis (2002)Quantifying heterogeneity in …An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Zero defections: quality comes to services. (1990)Zero defections: quality come…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…A resource‐based view of the firm (1984)A resource‐based view of the …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Transaction-Cost Economics: The Governance of Contractual Relations (1979)Transaction-Cost Economics: T…Attitude-behavior relations: A theoretical analysis and review of empirical research. (1977)Attitude-behavior relations: …A Coefficient of Agreement for Nominal Scales (1960)A Coefficient of Agreement fo…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Advertising as Information (1974)Breaking Free from Product Marketing (1977)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The Combination of Estimates from Different Experiments (1954)Meta-analysis in clinical trials (1986)Measuring inconsistency in meta-analyses (2003)The PRISMA Statement for Reporting Systematic Reviews and Meta-Analyses of Studies That Evaluate Health Care Interventions: Explanation and Elaboration (2009)Conducting Meta-Analyses in R with the metafor Package (2010)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Positioning: The Battle for Your Mind (1981)The Concept of Corporate Strategy (1987)Firm Resources and Sustained Competitive Advantage (1991)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)The Measurement of Observer Agreement for Categorical Data (1977)Schedule for Affective Disorders and Schizophrenia for School-Age Children-Present and Lifetime Version (K-SADS-PL): Initial Reliability and Validity Data (1997)Interrater reliability: the kappa statistic (2012)The Role of Market Forces in Assuring Contractual Performance (1981)Comparative Economic Organization: The Analysis of Discrete Structural Alternatives (1991)Economic Action and Social Structure: The Problem of Embeddedness (2002)
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References

  • 1960A Coefficient of Agreement for Nominal Scales42,335 cited
  • 2002Quantifying heterogeneity in a meta‐analysis36,730 cited
  • 1984A resource‐based view of the firm25,618 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1979Transaction-Cost Economics: The Governance of Contractual Relations10,182 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1977Attitude-behavior relations: A theoretical analysis and review of empirical research.7,609 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships

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5,824 cited
  • 1990Zero defections: quality comes to services.5,373 cited
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