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The influence of companies' moral associations on the product consumption experience: The role of moral disgust
16 references·1 citing·39 second hop
The influence of companies' moral associations on the product consumption experience: The role of moral disgust (2022)The influence of companies' moral associa…Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Online Customer Experience in…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand Experience: What Is It?…Adversaries of Consumption: Consumer Movements, Activism, and Ideology (2004)Adversaries of Consumption: C…Appraisal Processes in Emotion (2001)Appraisal Processes in EmotionThe Role of Emotions in Marketing (1999)The Role of Emotions in Marke…Constructive Consumer Choice Processes (1998)Constructive Consumer Choice …Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction (1993)Assessing the Dimensionality …Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience (1991)Perceived Control and the Eff…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis (1987)Defensive Marketing Strategy …A General Theory of Marketing Ethics (1986)A General Theory of Marketing…The halo effect: Evidence for unconscious alteration of judgments. (1977)The halo effect: Evidence for…Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…A constant error in psychological ratings. (1920)A constant error in psycholog…Yes, we care! Consumer emotional responses to corporate neglect of climate change and the role of individual differences (2024)Yes, we care! Consumer emotio…The Principles of Psychology (1891)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A circumplex model of affect. (1980)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Customer engagement: the construct, antecedents, and consequences (2016)Understanding Customer Experience Throughout the Customer Journey (2016)Possessions and the Extended Self (1988)The case for motivated reasoning. (1990)Loss Aversion in Riskless Choice: A Reference-Dependent Model (1991)On Making the Right Choice: The Deliberation-Without-Attention Effect (2006)Research on Innovation: A Review and Agenda for Marketing Science (2006)A Framework for Conceptual Contributions in Marketing (2011)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The Methods of Ethics (1962)The Theory of Buyer Behavior (1971)Ethical Decision Making by Individuals in Organizations: An Issue-Contingent Model (1991)Toward A Unified Conception Of Business Ethics: Integrative Social Contracts Theory (1994)A Review of The Empirical Ethical Decision-Making Literature: 1996–2003 (2005)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement (2011)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Emotion regulation: Conceptual foundations (2007)Toward an integrative social identity model of collective action: A quantitative research synthesis of three socio-psychological perspectives. (2008)Compassion: An evolutionary analysis and empirical review. (2010)Forming impressions of personality. (1946)Implicit social cognition: Attitudes, self-esteem, and stereotypes. (1995)Why we buy what we buy: A theory of consumption values (1991)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)
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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
  • 1999The Role of Emotions in Marketing3,295 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 1998Constructive Consumer Choice Processes2,850 cited
  • 1986A General Theory of Marketing Ethics2,607 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 2001Appraisal Processes in Emotion2,385 cited
  • 1920A constant error in psychological ratings.2,162 cited
  • 1977The halo effect: Evidence for unconscious alteration of judgments.2,015 cited
  • 1993Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction1,971 cited
  • 1987Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis1,394 cited
  • 1991Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience1,229 cited
  • 2012Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes

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1,131 cited
  • 2004Adversaries of Consumption: Consumer Movements, Activism, and Ideology1,034 cited
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    • 2024Yes, we care! Consumer emotional responses to corporate neglect of climate change and the role of individual differences11 cited