References

• 2007Service-dominant logic: continuing the evolution7,615 cited
• 2011Dimensionalizing Cultures: The Hofstede Model in Context7,241 cited
• 2000Subjective well-being: The science of happiness and a proposal for a national index.7,117 cited
• 2001The Influence of Culture, Community, and the Nested‐Self in the Stress Process: Advancing Conservation of Resources Theory7,113 cited
• 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
• 2012Critical service logic: making sense of value creation and co-creation2,577 cited
• 2005Design and Analysis: A Researcher's Handbook2,388 cited
• 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery1,465 cited
• 2010Expanding understanding of service exchange and value co-creation: a social construction approach1,426 cited
• 2001Handbook of Organizational Behavior1,362 cited
• 1997Reflections on gaining competitive advantage through customer value941 cited
• 2019Real-time co-creation and nowness service: lessons from tourism and hospitality872 cited
• 2016Actor engagement as a microfoundation for value co-creation771 cited
• 2012Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance693 cited