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Understanding the subjective realties of social proof and usability for mobile banking adoption: using triangulation of qualitative methods
16 references·4 citing·48 second hopsampled
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(2010)Explaining Internet Banking B…An investigation into the acceptance of online banking in Saudi Arabia (2008)An investigation into the acc…Attitude Change: Persuasion and Social Influence (2000)Attitude Change: Persuasion a…Service quality in mobile banking (2025)Service quality in mobile ban…Enablers and Barriers in FinTech Adoption: A Systematic Literature Review of Customer Adoption and Its Impact on Bank Performance (2025)Enablers and Barriers in FinT…Adoption Drivers of Intelligent Virtual Assistants in Banking: Rethinking the Artificial Intelligence Banker (2025)Adoption Drivers of Intellige…Understanding Technology Acceptance and Use in Social Media Platforms: A Systematic Literature Review and the Development of Research Framework (2024)Understanding Technology Acce…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)The impact of trust and perceived risk on internet banking adoption in India (2012)Determinants of end-user acceptance of biometrics: Integrating the “Big 3” of technology acceptance with privacy context (2013)Wearable technologies: The role of usefulness and visibility in smartwatch adoption (2016)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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A study on the relationship between gamification features and intrinsic need satisfaction (2019)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Firm Resources and Sustained Competitive Advantage (1991)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)Innovation practices for survival of small and medium enterprises (SMEs) in the COVID-19 times: the role of external support (2021)SMEs and digital transformation during a crisis: The emergence of resilience as a second-order dynamic capability in an entrepreneurial ecosystem (2022)Dynamic digital capabilities and supply chain resilience: The role of government effectiveness (2023)Compliance, identification, and internalization three processes of attitude change (1958)Metaphors We Live By (2003)Qualitative Research: A Guide to Design and Implementation (2009)COVID-19, consumer behavior, technology, and society: A literature review and bibliometric analysis (2021)Online consumer resilience during a pandemic: An exploratory study of e-commerce behavior before, during and after a COVID-19 lockdown (2021)Impact of social media marketing features on consumer's purchase decision in the fast-food industry: Brand trust as a mediator (2022)Mobile-banking adoption by Iranian bank clients (2012)Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model (2018)Social media marketing: Comparative effect of advertisement sources (2017)Investigating the impact of social media advertising features on customer purchase intention (2018)Measuring social media influencer index- insights from facebook, Twitter and Instagram (2019)
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References

  • 2013Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application1,442 cited
  • 2000Attitude Change: Persuasion and Social Influence1,059 cited
  • 2014Social media research: Theories, constructs, and conceptual frameworks760 cited
  • 2020The use of digital technologies by small and medium enterprises during COVID-19: Implications for theory and practice680 cited
  • 2008An investigation into the acceptance of online banking in Saudi Arabia638 cited
  • 2017Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk576 cited
  • 2010Explaining Internet Banking Behavior: Theory of Reasoned Action, Theory of Planned Behavior, or Technology Acceptance Model?511 cited
  • 2014Antecedents of the adoption of the new mobile payment systems: The moderating effect of age504 cited
  • 2011Harnessing the Influence of Social Proof in Online Shopping: The Effect of Electronic Word of Mouth on Sales of Digital Microproducts491 cited
  • 2020Do social media platforms develop consumer panic buying during the fear of Covid-19 pandemic394 cited
  • 2020Unpacking the relationship between social media marketing and brand equity: The mediating role of consumers’ benefits and experience382 cited
  • 2012Factors affecting the adoption of Internet banking in Tunisia: An integration theory of acceptance model and theory of planned behavior379 cited
  • 2018

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Mobile-banking adoption: empirical evidence from the banking sector in Pakistan
361 cited
  • 2013A comparison of performance of Islamic and conventional banks 2004–2009323 cited
  • 2013A systematic review of Internet banking adoption306 cited
  • 2015The interplay of counter-conformity motivation, social influence, and trust in customers' intention to adopt Internet banking services: The case of an emerging country295 cited
  • Cited by

    • 2025Service quality in mobile banking25 cited
    • 2025Enablers and Barriers in FinTech Adoption: A Systematic Literature Review of Customer Adoption and Its Impact on Bank Performance18 cited
    • 2024Understanding Technology Acceptance and Use in Social Media Platforms: A Systematic Literature Review and the Development of Research Framework15 cited
    • 2025Adoption Drivers of Intelligent Virtual Assistants in Banking: Rethinking the Artificial Intelligence Banker8 cited