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The Impact of Public Bus Service Quality on the Users’ Satisfaction: Evidence from a Developing Asian City
16 references·1 citing·50 second hop
The Impact of Public Bus Service Quality on the Users’ Satisfaction: Evidence from a Developing Asian City (2022)The Impact of Public Bus Service Quality …An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline (2015)An SEM–artificial-neural-netw…Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers (2014)Partial least squares structu…Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan (2014)Effects of service quality an…Perceived Satisfaction with Public Transport Service in Nine European Cities (2012)Perceived Satisfaction with P…Waiting time influence on the satisfaction‐loyalty relationship in services (2007)Waiting time influence on the…Understanding attitudes towards public transport and private car: A qualitative study (2007)Understanding attitudes towar…Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Service Quality Attributes Af…Service Management and Marketing: Customer Management in Service Competition (2007)Service Management and Market…Developing zones of tolerance for managing passenger rail service quality (2007)Developing zones of tolerance…An investigation of the relationship between public transport performance and destination satisfaction (2007)An investigation of the relat…The valuation of reliability for personal travel (2001)The valuation of reliability …SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…Relationship marketing: strategic and tactical implications (1996)Relationship marketing: strat…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Assessing commuters' behavioral intention to use Singapore Mass Rapid Transit (MRT): The role of service quality and commuters' satisfaction (2025)Assessing commuters' behavior…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The theory of planned behavior (1991)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Travel and Subjective Well-Being: A Focus on Findings, Methods and Future Research Needs (2013)The happy commuter: A comparison of commuter satisfaction across modes (2014)The Discovery of Grounded Theory (2017)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. 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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2014Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers2,211 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 2007Understanding attitudes towards public transport and private car: A qualitative study1,200 cited
  • 2007Service Management and Marketing: Customer Management in Service Competition892 cited
  • 2001The valuation of reliability for personal travel859 cited
  • 2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
  • 1996Relationship marketing: strategic and tactical implications581 cited
  • 2015An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline314 cited
  • 2007Waiting time influence on the satisfaction‐loyalty relationship in services307 cited
  • 2012Perceived Satisfaction with Public Transport Service in Nine European Cities237 cited
  • 2007An investigation of the relationship between public transport performance and destination satisfaction

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222 cited
  • 2014Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan184 cited
  • 2007Developing zones of tolerance for managing passenger rail service quality166 cited
  • Cited by

    • 2025Assessing commuters' behavioral intention to use Singapore Mass Rapid Transit (MRT): The role of service quality and commuters' satisfaction3 cited