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Pengaruh Website Design Quality dan E-Service Quality Terhadap Repurchase Intention Sociolla E-Trust Sebagai Variabel Mediasi
16 references·0 citing·42 second hop
Pengaruh Website Design Quality dan E-Service Quality Terhadap Repurchase Intention Sociolla E-Trust Sebagai Variabel Mediasi (2020)Pengaruh Website Design Quality dan E-Ser…E-S-QUAL: A multiple-item scale for assessing electronic service quality (2019)E-S-QUAL: A multiple-item sca…Analyzing customer satisfaction: users perspective towards online shopping (2017)Analyzing customer satisfacti…Consumer Satisfaction and Repurchase Intentions (2016)Consumer Satisfaction and Rep…Determinants of Repurchase Intention in Online Shopping: A Turkish Consumer's Perspective (2015)Determinants of Repurchase In…E-service quality: a study of online shoppers in India (2014)E-service quality: a study of…The effects of website design on purchase intention in online shopping: the mediating role of trust and the moderating role of culture (2010)The effects of website design…An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e‐shopping (2010)An examination of the effects…Effects of e‐service quality on loyalty intention: an empirical study in online auction (2008)Effects of e‐service quality …Consumer Trust in an Internet Store: A Cross-Cultural Validation (2006)Consumer Trust in an Internet…The influence of corporate image on consumer trust (2005)The influence of corporate im…Trust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…Empirical research in on-line trust: a review and critical assessment (2003)Empirical research in on-line…The antecedents and consequences of trust in online-purchase decisions (2002)The antecedents and consequen…CUSTOMER TRUST ONLINE: EXAMINING THE ROLE OF THE EXPERIENCE WITH THE WEB SITE (2002)CUSTOMER TRUST ONLINE: EXAMIN…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Commitment-Trust Theory of Relationship Marketing (1994)Impact of service quality, corporate image and customer satisfaction towards customers’ perceived value in the banking sector in Pakistan (2015)Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships (2018)How corporate social responsibility boosts firm financial performance: The mediating role of corporate image and customer satisfaction (2019)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A new hybrid MCDM model combining DANP with VIKOR to improve e-store business (2012)The effect of site quality on repurchase intention in Internet shopping through mediating variables: The case of university students in South Korea (2013)The Impact of E-Service Quality and E-Loyalty on Online Shopping: Moderating Effect of E-Satisfaction and E-Trust (2017)The Theory of Buyer Behavior (1971)Price, Authority, and Trust: From Ideal Types to Plural Forms (1989)Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study (2005)Trust and Electronic Government Success: An Empirical Study (2008)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)The theory of planned behavior (1991)Principles and Practice of Structural Equation Modeling (1998)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Economic Action and Social Structure: The Problem of Embeddedness (1985)Exploring consumer adoption of mobile payments – A qualitative study (2007)Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration (2008)Online Social Networks: Why We Disclose (2010)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)On the Evaluation of Structural Equation Models (1988)The mediating influence of trust in the adoption of the mobile wallet (2014)Perceived irritation in online shopping: The impact of website design characteristics (2015)Investigating the role of social presence dimensions and information support on consumers’ trust and shopping intentions (2019)Managing Internet Product Returns: A Focus on Effective Service Operations (2007)Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis (2007)Effect of social commerce factors on user purchase behavior: An empirical investigation from renren.com (2015)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
  • 2006Consumer Trust in an Internet Store: A Cross-Cultural Validation1,876 cited
  • 2002The antecedents and consequences of trust in online-purchase decisions1,058 cited
  • 2003Empirical research in on-line trust: a review and critical assessment827 cited
  • 2019E-S-QUAL: A multiple-item scale for assessing electronic service quality660 cited
  • 2010An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e‐shopping360 cited
  • 2005The influence of corporate image on consumer trust336 cited
  • 2010The effects of website design on purchase intention in online shopping: the mediating role of trust and the moderating role of culture314 cited
  • 2008Effects of e‐service quality on loyalty intention: an empirical study in online auction296 cited
  • 2002CUSTOMER TRUST ONLINE: EXAMINING THE ROLE OF THE EXPERIENCE WITH THE WEB SITE150 cited
  • 2017Analyzing customer satisfaction: users perspective towards online shopping114 cited
  • 2016Consumer Satisfaction and Repurchase Intentions

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70 cited
  • 2015Determinants of Repurchase Intention in Online Shopping: A Turkish Consumer's Perspective61 cited
  • 2014E-service quality: a study of online shoppers in India51 cited
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