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Understanding the E-Banking Channel Selection Behavior of Elderly Customers
16 references·0 citing·49 second hop
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References

  • 1985Network externalities, competition, and compatibility6,093 cited
  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
  • 2017Offline Showrooms in Omnichannel Retail: Demand and Operational Benefits616 cited
  • 2017Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk576 cited
  • 2004The Chinese Saving Puzzle and the Life-Cycle Hypothesis575 cited
  • 2018Channel integration quality, perceived fluency and omnichannel service usage: The moderating roles of internal and external usage experience377 cited
  • 2008The Relative Advantage of Electronic Channels: A Multidimensional View1341 cited
  • 2015Building With Bricks and Mortar: The Revenue Impact of Opening Physical Stores in a Multichannel Environment312 cited
  • 2006Is the Internet delivery channel changing banks’ performance? The case of Spanish banks276 cited
  • 2016Can Offline Stores Drive Online Sales?274 cited
  • 2002Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking238 cited
  • 2011Determinants and Outcomes of Internet Banking Adoption219 cited
  • 2009Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel211 cited
  • 2020Modelling internet banking adoption in Fiji: A developing country perspective

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193 cited
  • 2018Examining customer channel selection intention in the omni-channel retail environment159 cited
  • 2019Why Do Stores Drive Online Sales? Evidence of Underlying Mechanisms from a Multichannel Retailer159 cited
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