SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Mitarbeitende führen und motivieren
16 references·1 citing·39 second hop
Mitarbeitende führen und motivieren (2022)Mitarbeitende führen und motivierenHandbuch Dienstleistungsmarketing (2019)Handbuch Dienstleistungsmarke…The intrapreneurial employee: toward an integrated model of intrapreneurship and research agenda (2018)The intrapreneurial employee:…Managing human resources (2017)Managing human resourcesStrategy and Human Resource Management (2016)Strategy and Human Resource M…Services Marketing (2015)Services MarketingHandbuch Dienstleistungsmarketing (2012)Handbuch Dienstleistungsmarke…Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit: Direkte, indirekte und moderierende Effekte (2008)Der Zusammenhang zwischen Mit…Handbuch Relationship Marketing : Konzeption und erfolgreiche Umsetzung (2003)Handbuch Relationship Marketi…Dienstleistungsmanagement (2002)DienstleistungsmanagementInternes Marketing als personalorientierte Qualitätspolitik (2000)Internes Marketing als person…Kundenzufriedenheit und Arbeitszufriedenheit bei Dienstleistungen (1999)Kundenzufriedenheit und Arbei…Handbuch Dienstleistungsmanagement (1998)Handbuch Dienstleistungsmanag…The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…Intrapreneurship--Unternehmertum in der Unternehmung (1991)Intrapreneurship--Unternehmer…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Messung und Analyse von Arbeitszufriedenheit : Erfahrungen mit dem"Arbeitsbeschreibungsbogen (ABB)" (1978)Messung und Analyse von Arbei…Dienstleistungsmanagement (2022)DienstleistungsmanagementA Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Social Learning Theory. (1978)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Measuring Service Quality: A Reexamination and Extension (1992)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance. (2005)The theory of planned behavior (1991)The job demands-resources model of burnout. (2001)Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)Fueling the intrapreneurial spirit: A closer look at how spiritual leadership motivates employee intrapreneurial behaviors (2020)Intrapreneurship research: A comprehensive literature review (2022)Uncovering important 21st-century skills for sustainable career development of social sciences graduates: A systematic review (2023)How Do Entrepreneurs Organize Firms Under Conditions of Uncertainty? (2005)Doing Good with Data: Development of a Maturity Model for Data Literacy in Non-governmental Organizations (2018)Leveraging Aging Workforce and Age Diversity to Achieve Organizational Goals: A Human Resource Management Perspective (2019)Human resource management in project-based organizations: revisiting the permanency assumption (2020)CRM — Ein Überblick (2001)Architecture for Service Engineering — The Design and Development of Industrial Service Work (2006)Digitale Revolution im Handel – steigende Handelsdynamik und disruptive Veränderung der Handelsstrukturen (2013)The Oxford Handbook of Human Resource Management (2008)Beyond strategic human resource management: is sustainable human resource management the next approach? (2013)Human resource management and employee well‐being: towards a new analytic framework (2017)Managing service employees: literature review, expert opinions, and research directions (2016)Mining Resource Profiles from Event Logs (2017)Service Marketing and Quality Strategies (2018)Kundenbindungsmanagement – Eine Einführung in die theoretischen und praktischen Problemstellungen (1998)Entwicklung hybrider Produkte — Gestaltung materieller und immaterieller Leistungsbündel (2005)How to design and offer services successfully (2010)Prozessorientierte Planung und Kalkulation (kern-)produktbegleitender Dienstleistungen (2008)Entwicklungsperspektiven im Handel – Thesen aus der ressourcen- und beziehungsorientierten Perspektive (2013)Validation of a questionnaire for assessing physical work load (1999)Effects of concepts of career plateaus on performance, work satisfaction and commitment (2002)When Leaders and Followers Match: The Impact of Objective Value Congruence, Value Extremity, and Empowerment on Employee Commitment and Job Satisfaction (2017)
this work references cited by second hop

References

  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
  • 2016Strategy and Human Resource Management1,535 cited
  • 2018The intrapreneurial employee: toward an integrated model of intrapreneurship and research agenda273 cited
  • 1998Handbuch Dienstleistungsmanagement247 cited
  • 2019Handbuch Dienstleistungsmarketing214 cited
  • 2015Services Marketing174 cited
  • 1978Messung und Analyse von Arbeitszufriedenheit : Erfahrungen mit dem"Arbeitsbeschreibungsbogen (ABB)"117 cited
  • 2012Handbuch Dienstleistungsmarketing110 cited
  • 2017Managing human resources72 cited
  • 2008Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit: Direkte, indirekte und moderierende Effekte50 cited
  • 2003Handbuch Relationship Marketing : Konzeption und erfolgreiche Umsetzung44 cited
  • 2000Internes Marketing als personalorientierte Qualitätspolitik40 cited
  • 1991Intrapreneurship--Unternehmertum in der Unternehmung39 cited
  • 2002Dienstleistungsmanagement38 cited
  • 1999

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Kundenzufriedenheit und Arbeitszufriedenheit bei Dienstleistungen
33 cited

Cited by

  • 2022Dienstleistungsmanagement23 cited