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Changing customer mindset in adopting digital financial services during the COVID-19 pandemic: Evidence from India
15 references·1 citing·43 second hop
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References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology75,250 cited
  • 2003User Acceptance of Information Technology: Toward A Unified View148,734 cited
  • 1980Understanding Attitudes and Predicting Social Behavior25,805 cited
  • 1970Determining Sample Size for Research Activities22,093 cited
  • 2018Impact of digital finance on financial inclusion and stability2,124 cited
  • 2016Building State Capacity: Evidence from Biometric Smartcards in India526 cited
  • 2013Taking “Fun and Games” Seriously: Proposing the Hedonic-Motivation System Adoption Model (HMSAM)473 cited
  • 2017Expanding the Technology Acceptance Model with the Inclusion of Trust, Social Influence, and Health Valuation to Determine the Predictors of German Users’ Willingness to Continue using a Fitness App: A Structural Equation Modeling Approach422 cited
  • 2018Understanding mobile payment users’ continuance intention: a trust transfer perspective398 cited
  • 2020The New Consumer Behaviour Paradigm amid COVID-19: Permanent or Transient?381 cited
  • 2020FinTech in COVID-19 and Beyond: What Factors Are Affecting Customers’ Choice of FinTech Applications?246 cited
  • 2020COVID-19 Crisis Through a Migration Lens233 cited
  • 2020The impact of COVID-19 on consumer behavior in retail banking. Evidence from Romania145 cited
  • 2018

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User engagement for mobile payment service providers – introducing the social media engagement model
141 cited
  • 2016Consumer Protection Issues for Digital Financial Services in Emerging Markets54 cited
  • Cited by

    • 2023Customer Perception toward Digital Financial Services: A Case of Pokhara, Nepal5 cited