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Hotel crisis communication on social media: effects of message appeal
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Hotel crisis communication on social media: effects of message appeal (2022)Hotel crisis communication on social medi…Learn from the past and prepare for the future: A critical assessment of crisis management research in hospitality (2021)Learn from the past and prepa…Crisis management research (1985–2020) in the hospitality and tourism industry: A review and research agenda (2021)Crisis management research (1…Strategic responses of the hotel sector to COVID-19: Toward a refined pandemic crisis management framework (2020)Strategic responses of the ho…COVID-19 and China’s Hotel Industry: Impacts, a Disaster Management Framework, and Post-Pandemic Agenda (2020)COVID-19 and China’s Hotel In…Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19 (2020)Comparing crisis management p…Cruise Line Customers’ Responses to Risk and Crisis Communication Messages: An Application of the Risk Perception Attitude Framework (2018)Cruise Line Customers’ Respon…The revenge of the consumer! How brand moral violations lead to consumer anti-brand activism (2015)The revenge of the consumer! …Company Post-Crisis Communication Strategies and the Psychological Mechanism Underlying Consumer Reactions (2015)Company Post-Crisis Communica…Emotional crisis communication (2014)Emotional crisis communicationVicarious dishonesty: When psychological closeness creates distance from one’s moral compass (2012)Vicarious dishonesty: When ps…Which is more important in Internet shopping, perceived price or trust? (2011)Which is more important in In…Emotions Matter in Crisis (2011)Emotions Matter in CrisisRisk, uncertainty and the theory of planned behavior: A tourism example (2009)Risk, uncertainty and the the…A Model for Fair Trade Buying Behaviour: The Role of Perceived Quantity and Quality of Information and of Product-specific Attitudes (2007)A Model for Fair Trade Buying…Research design in social research (2002)Research design in social res…Back-Translation for Cross-Cultural Research (1970)Back-Translation for Cross-Cu…Has the pandemic altered luxury consumption and marketing? A sectoral and thematic analysis (2024)Has the pandemic altered luxu…Prospect Theory: An Analysis of Decision under Risk (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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References

  • 1970Back-Translation for Cross-Cultural Research14,051 cited
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  • 2002Research design in social research774 cited
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  • 2011Which is more important in Internet shopping, perceived price or trust?559 cited
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  • 2007A Model for Fair Trade Buying Behaviour: The Role of Perceived Quantity and Quality of Information and of Product-specific Attitudes370 cited
  • 2021Crisis management research (1985–2020) in the hospitality and tourism industry: A review and research agenda355 cited
  • 2020Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19318 cited
  • 2012Vicarious dishonesty: When psychological closeness creates distance from one’s moral compass297 cited
  • 2015The revenge of the consumer! How brand moral violations lead to consumer anti-brand activism256 cited
  • 2020Strategic responses of the hotel sector to COVID-19: Toward a refined pandemic crisis management framework182 cited
  • 2014Emotional crisis communication139 cited
  • 2018Cruise Line Customers’ Responses to Risk and Crisis Communication Messages: An Application of the Risk Perception Attitude Framework

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125 cited
  • 2021Learn from the past and prepare for the future: A critical assessment of crisis management research in hospitality96 cited
  • 2015Company Post-Crisis Communication Strategies and the Psychological Mechanism Underlying Consumer Reactions84 cited
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    • 2024Has the pandemic altered luxury consumption and marketing? A sectoral and thematic analysis9 cited