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Optimal Capacity Decision-Making of Omnichannel Catering Merchants Considering the Service Environment Based on Queuing Theory
16 references·0 citing·45 second hop
Optimal Capacity Decision-Making of Omnichannel Catering Merchants Considering the Service Environment Based on Queuing Theory (2022)Optimal Capacity Decision-Making of Omnic…Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity (2019)Operations in the On-Demand E…Food Delivery Service and Restaurant: Friend or Foe? (2019)Food Delivery Service and Res…The power of experiential marketing: exploring the causal relationships among multisensory marketing, brand experience, customer perceived value and brand strength (2017)The power of experiential mar…Omnichannel Service Operations with Online and Offline Self-Order Technologies (2017)Omnichannel Service Operation…Managing Queueing Systems Where Capacity is Random and Customers are Impatient (2017)Managing Queueing Systems Whe…Engaging Customers for Loyalty in the Restaurant Industry: The Role of Satisfaction, Trust, and Delight (2013)Engaging Customers for Loyalt…The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)The influence of the quality …Servicescape elements, customer predispositions and service experience: The case of theme park visitors (2012)Servicescape elements, custom…Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment (2010)Effects of service quality an…Capacity Sizing Under Parameter Uncertainty: Safety Staffing Principles Revisited (2010)Capacity Sizing Under Paramet…Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions (2007)Does Food Quality Really Matt…Monopoly pricing when customers queue (2004)Monopoly pricing when custome…Communicative Staging of the Wilderness Servicescape (1998)Communicative Staging of the …Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Pricing computer services: queueing effects (1985)Pricing computer services: qu…Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…Pricing and the Newsvendor Problem: A Review with Extensions (1999)The Theory of Incentives: The Principal-Agent Model (2001)The Theory of Incentives (2002)On-Demand Service Platforms (2016)The Role of Surge Pricing on a Service Platform with Self-Scheduling Capacity (2017)Coordinating Supply and Demand on an On-Demand Service Platform with Impatient Customers (2018)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Measuring Service Quality: A Reexamination and Extension (1992)Toward a Theoretical Foundation for Experience Design in Tourism (2013)Co-creation of tourist experiences: a literature review (2015)Make it delightful: Customers' experience, satisfaction and loyalty in Malaysian theme parks (2016)The Regulation of Queue Size by Levying Tolls (1969)On Optimal Balking Rules and Toll Charges in the GI/M/1 Queuing Process (1971)Incentive Mechanisms for Priority Queuing Problems (1978)Commissioned Paper: Capacity Management, Investment, and Hedging: Review and Recent Developments (2003)A survey on networking games in telecommunications (2004)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations (2010)Loyalty toward online food delivery service: the role of e-service quality and food quality (2018)The influence of perceived food quality, price fairness, perceived value and satisfaction on customers’ revisit and word-of-mouth intentions towards organic food restaurants (2019)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)How online reviews affect purchase intention: a new model based on the stimulus-organism-response (S-O-R) framework (2020)What Drives Customer Satisfaction, Loyalty, and Happiness in Fast-Food Restaurants in China? Perceived Price, Service Quality, Food Quality, Physical Environment Quality, and the Moderating Role of Gender (2020)An approach to environmental psychology (1974)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Advances in Consumer Research (2025)The Interpretation of Cultures (1974)Handbook of Industrial and Organizational Psychology. (1977)An expanded servicescape perspective (2011)Retail Luxury Strategy: Assembling Charisma through Art and Magic (2011)A definition for gamification: anchoring gamification in the service marketing literature (2016)PLS-SEM: Indeed a Silver Bullet (2011)The dynamic stimulus of social media marketing on purchase intention of Indonesian airline products and services (2020)The influence of brand experiences on consumer-based brand equity (2020)How to retain customers in omnichannel retailing: Considering the roles of brand experience and purchase behavior (2022)Empirical investigation of the roles of attitudes toward green behaviors, overall image, gender, and age in hotel customers’ eco-friendly decision-making process (2009)Why we buy what we buy: A theory of consumption values (1991)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)
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References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,502 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 2012The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions1,331 cited
  • 2007Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions974 cited
  • 2010Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment617 cited
  • 2012Servicescape elements, customer predispositions and service experience: The case of theme park visitors402 cited
  • 1985Pricing computer services: queueing effects352 cited
  • 1998Communicative Staging of the Wilderness Servicescape234 cited
  • 2019Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity201 cited
  • 2017The power of experiential marketing: exploring the causal relationships among multisensory marketing, brand experience, customer perceived value and brand strength191 cited
  • 2019Food Delivery Service and Restaurant: Friend or Foe?184 cited
  • 2017Omnichannel Service Operations with Online and Offline Self-Order Technologies171 cited
  • 2004Monopoly pricing when customers queue166 cited
  • 2010

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Capacity Sizing Under Parameter Uncertainty: Safety Staffing Principles Revisited
105 cited
  • 2013Engaging Customers for Loyalty in the Restaurant Industry: The Role of Satisfaction, Trust, and Delight88 cited
  • 2017Managing Queueing Systems Where Capacity is Random and Customers are Impatient65 cited
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