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An Intelligent Hybrid Scheme for Customer Churn Prediction Integrating Clustering and Classification Algorithms
16 references·5 citing·44 second hop
An Intelligent Hybrid Scheme for Customer Churn Prediction Integrating Clustering and Classification Algorithms (2022)An Intelligent Hybrid Scheme for Customer…Customer churn prediction system: a machine learning approach (2021)Customer churn prediction sys…New insights into churn prediction in the telecommunication sector: A profit driven data mining approach (2011)New insights into churn predi…An empirical evaluation of rotation-based ensemble classifiers for customer churn prediction (2011)An empirical evaluation of ro…Applying Bayesian Belief Network approach to customer churn analysis: A case study on the telecom industry of Turkey (2010)Applying Bayesian Belief Netw…Multi-objective feature selection by using NSGA-II for customer churn prediction in telecommunications (2009)Multi-objective feature selec…Model of Customer Churn Prediction on Support Vector Machine (2008)Model of Customer Churn Predi…Handling class imbalance in customer churn prediction (2008)Handling class imbalance in c…Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models (2006)Defection Detection: Measurin…Predicting customer retention and profitability by using random forests and regression forests techniques (2005)Predicting customer retention…Applying data mining to telecom churn management (2005)Applying data mining to telec…A Strategic Framework for Customer Relationship Management (2005)A Strategic Framework for Cus…The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The Customer Relationship Man…The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration (2003)The Impact of Customer Relati…Customer attrition analysis for financial services using proportional hazard models (2003)Customer attrition analysis f…An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry (2003)An LTV model and customer seg…Turning telecommunications call details to churn prediction: a data mining approach (2002)Turning telecommunications ca…An analysis on classification models for customer churn prediction (2024)An analysis on classification…Retracted: E-Commerce Customer Churn Prediction Scheme Based on Customer Behaviour Using Machine Learning (2023)Retracted: E-Commerce Custome…Predict customer churn using combination deep learning networks model (2023)Predict customer churn using …Dynamic Behavior-Based Churn Forecasts in the Insurance Sector (2023)Dynamic Behavior-Based Churn …Customer retention and churn prediction in the telecommunication industry: a case study on a Danish university (2023)Customer retention and churn …Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)The Behavioral Consequences of Service Quality (1996)Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting (2004)Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques (2006)Building comprehensible customer churn prediction models with advanced rule induction techniques (2010)Benchmarking state-of-the-art classification algorithms for credit scoring (2003)Modeling Customer Lifetime Value (2006)Customer churn prediction in the telecommunication sector using a rough set approach (2016)Retention Futility: Targeting High-Risk Customers Might be Ineffective (2017)A machine learning framework for customer purchase prediction in the non-contractual setting (2018)A Decision-Theoretic Generalization of On-Line Learning and an Application to Boosting (1997)Evaluating multiple classifiers for stock price direction prediction (2015)Customer churn prediction in telecom using machine learning in big data platform (2019)Building Data Mining Applications for CRM (1999)Knowledge management and data mining for marketing (2001)A comparison of machine learning techniques for customer churn prediction (2015)Customer lifetime valuation to support marketing decision making (1997)Customer lifetime value: Marketing models and applications (1998)Customer lifetime value research in marketing: A review and future directions (2002)Computer assisted customer churn management: State-of-the-art and future trends (2005)Customer segmentation and strategy development based on customer lifetime value: A case study (2005)Zero defections: quality comes to services. 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References

  • 2005A Strategic Framework for Customer Relationship Management2,094 cited
  • 2004The Customer Relationship Management Process: Its Measurement and Impact on Performance1,686 cited
  • 2003The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration1,163 cited
  • 2006Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models574 cited
  • 2008Handling class imbalance in customer churn prediction552 cited
  • 2005Applying data mining to telecom churn management514 cited
  • 2011New insights into churn prediction in the telecommunication sector: A profit driven data mining approach460 cited
  • 2002Turning telecommunications call details to churn prediction: a data mining approach460 cited
  • 2003Customer attrition analysis for financial services using proportional hazard models430 cited
  • 2003An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry411 cited
  • 2021Customer churn prediction system: a machine learning approach328 cited
  • 2005Predicting customer retention and profitability by using random forests and regression forests techniques308 cited
  • 2008Model of Customer Churn Prediction on Support Vector Machine161 cited
  • 2009Multi-objective feature selection by using NSGA-II for customer churn prediction in telecommunications

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160 cited
  • 2011An empirical evaluation of rotation-based ensemble classifiers for customer churn prediction132 cited
  • 2010Applying Bayesian Belief Network approach to customer churn analysis: A case study on the telecom industry of Turkey124 cited
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    • 2023Predict customer churn using combination deep learning networks model24 cited
    • 2024An analysis on classification models for customer churn prediction17 cited
    • 2023Retracted: E-Commerce Customer Churn Prediction Scheme Based on Customer Behaviour Using Machine Learning16 cited
    • 2023Dynamic Behavior-Based Churn Forecasts in the Insurance Sector13 cited