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Examining post-purchase consumer responses to product automation · Study

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ArticleExamining post-purchase consumer responses to product automation

Leah Warfield Smith2022

Article2022

Examining post-purchase consumer responses to product automation

Leah Warfield Smith · Randall L. Rose · Alex Ricardo Zablah · Heath McCullough · Mohammad Saljoughian

21 citations·0/0 files stored·Journal of the Academy of Marketing Science

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Consumer Behavior in Brand Consumption and Identification Digital Marketing and Social Media AI in Service Interactions

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References

1988Possessions and the Extended Self 1992A National Customer Satisfaction Barometer: The Swedish Experience 1997The Company and the Product: Corporate Associations and Consumer Product Responses 2000A model for types and levels of human interaction with automation 2001Toward a Theory of Psychological Ownership in Organizations 2003The State of Psychological Ownership: Integrating and Extending a Century of Research 2011The IKEA effect: When labor leads to love 2015From Social to Sale: The Effects of Firm-Generated Content in Social Media on Customer Behavior

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Year2022

Typearticle

Published2022-09-24

VenueJournal of the Academy of Marketing Science

ISSN-L0092-0703

Languageen

Citations21

Files0 public / 0

ShelfConsumer Behavior in Brand Consumption and Identification

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doi10.1007/s11747-022-00900-8

openalex_workW4296929496

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