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Modeling the relationship between perceived service quality, tourist satisfaction, and tourists’ behavioral intentions amid COVID-19 pandemic: Evidence of yoga tourists’ perspectives
16 references·1 citing·36 second hop
Modeling the relationship between perceived service quality, tourist satisfaction, and tourists’ behavioral intentions amid COVID-19 pandemic: Evidence of yoga tourists’ perspectives (2022)Modeling the relationship between perceiv…Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance (2013)Partial Least Squares Structu…A meta-analysis of the convergent validity of self-control measures (2011)A meta-analysis of the conver…Exploratory Factor Analysis: A Five-Step Guide for Novices (2010)Exploratory Factor Analysis: …Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Experience quality, perceived…Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Examining the structural rela…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Quality, satisfaction and behavioral intentions (2000)Quality, satisfaction and beh…Customer loyalty in the hotel industry: the role of customer satisfaction and image (2000)Customer loyalty in the hotel…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Advancing the Theory of Adaptive Structuration: The Development of a Scale to Measure Faithfulness of Appropriation (1997)Advancing the Theory of Adapt…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…How does the tourist experience affect the conservation of World Heritage Sites via the stimulus‒organism‒response model? Mount Sanqingshan National Park, China (2025)How does the tourist experien…Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. 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(1998)PLS-SEM: Indeed a Silver Bullet (2011)A primer on partial least squares structural equation modeling (PLS-SEM) (2014)Common Beliefs and Reality About PLS (2014)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2013Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance5,307 cited
  • 2010Exploratory Factor Analysis: A Five-Step Guide for Novices2,752 cited
  • 2000Quality, satisfaction and behavioral intentions2,686 cited
  • 2009Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists2,574 cited
  • 2007Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach2,385 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 2000Customer loyalty in the hotel industry: the role of customer satisfaction and image

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1,231 cited
  • 1997Advancing the Theory of Adaptive Structuration: The Development of a Scale to Measure Faithfulness of Appropriation1,047 cited
  • 2011A meta-analysis of the convergent validity of self-control measures1,031 cited
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    • 2025How does the tourist experience affect the conservation of World Heritage Sites via the stimulus‒organism‒response model? Mount Sanqingshan National Park, China15 cited