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THE MEDIATING ROLE OF CUSTOMER SATISFACTION ON REPURCHASE INTENTION: AN EVIDENCE FROMTHE SERVICE INDUSTRY
16 references·0 citing·38 second hop
THE MEDIATING ROLE OF CUSTOMER SATISFACTION ON REPURCHASE INTENTION: AN EVIDENCE FROMTHE SERVICE INDUSTRY (2022)THE MEDIATING ROLE OF CUSTOMER SATISFACTI…PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUASAN PELANGGAN (2019)PENGARUH KUALITAS PELAYANAN D…Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business (2016)Modelling and Investigating t…Manajemen dan Pengembangan Sumber Daya Manusia (2016)Manajemen dan Pengembangan Su…Partial least squares structural equation modeling (PLS-SEM) (2014)Partial least squares structu…Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan (2014)Effects of service quality an…Service Quality, Corporate Brand Image, and Switching Behavior: The Mediating Role of Customer Satisfaction and Repurchase Intention (2013)Service Quality, Corporate Br…The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)The relationships among servi…Manajemen Pemasaran, Edisi Ketiga Belas Jilid 2 (2007)Manajemen Pemasaran, Edisi Ke…Total quality management and business excellence in services: The implications of all-inclusive pricing system on internal and external customer satisfaction in the Turkish tourism market (2006)Total quality management and …A Revision and Empirical Test of the Extended Price-Perceived Quality Model (1999)A Revision and Empirical Test…Why Satisfied Customers Defect (1996)Why Satisfied Customers DefectWhy Satisfied Customers Defect (1995)Why Satisfied Customers DefectSERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions (1994)An assessment of the relation…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer behavior and marketing action (1981)Consumer behavior and marketi…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PLS-SEM: Indeed a Silver Bullet (2011)A primer on partial least squares structural equation modeling (PLS-SEM) (2014)Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers (2014)When to use and how to report the results of PLS-SEM (2018)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Quality, satisfaction and behavioral intentions (2000)The C-OAR-SE procedure for scale development in marketing (2002)On the Evaluation of Structural Equation Models (1988)Principles and Practice of Structural Equation Modeling (1998)Customer perceptions of quality of service in public transport: Evidence for bus transit in Scotland (2016)Transit passengers’ behavioural intentions: the influence of service quality and customer satisfaction (2016)Using the sustainable modified TAM and TPB to analyze the effects of perceived green value on loyalty to a public bike system (2016)Measuring Service Quality: A Reexamination and Extension (1992)Antecedents and Consequences of Innovation and Business Strategy on Performance and Competitive Advantage of SMEs (2020)Does quality stimulate customer satisfaction where perceived value mediates and the usage of social media moderates? (2020)La relación entre la calidad en el servicio, satisfacción del cliente y lealtad del cliente: un estudio de caso de una empresa comercial en México (2021)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The Commitment-Trust Theory of Relationship Marketing (1994)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)E‐satisfaction and e‐loyalty: A contingency framework (2003)To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance. (2005)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)An empirical examination of continuance intention of mobile payment services (2012)Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future (2016)Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation (2018)Customer value: The next source for competitive advantage (1997)Whence Consumer Loyalty? (1999)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Understanding Customer Experience Throughout the Customer Journey (2016)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2014Partial least squares structural equation modeling (PLS-SEM)13,038 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,176 cited
  • 1995Why Satisfied Customers Defect2,230 cited
  • 1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,999 cited
  • 2009The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services1,462 cited
  • 1981Consumer behavior and marketing action1,397 cited
  • 1996Why Satisfied Customers Defect818 cited
  • 2016Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business186 cited
  • 2014Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan184 cited
  • 2013Service Quality, Corporate Brand Image, and Switching Behavior: The Mediating Role of Customer Satisfaction and Repurchase Intention178 cited
  • 2016Manajemen dan Pengembangan Sumber Daya Manusia177 cited
  • 2007Manajemen Pemasaran, Edisi Ketiga Belas Jilid 2148 cited

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2019
PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUASAN PELANGGAN
143 cited
  • 1999A Revision and Empirical Test of the Extended Price-Perceived Quality Model86 cited
  • 2006Total quality management and business excellence in services: The implications of all-inclusive pricing system on internal and external customer satisfaction in the Turkish tourism market66 cited
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