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Positive or negative spillover? The influence of online channel satisfaction on offline channel adoption
16 references·1 citing·52 second hop
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
  • 2004Understanding retail branding: conceptual insights and research priorities1,095 cited
  • 2012Adding Bricks to Clicks: Predicting the Patterns of Cross-Channel Elasticities over Time533 cited
  • 2007Multichannel Shopping: Causes and Consequences393 cited
  • 2018Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases?331 cited
  • 2015The Impact of the Multi-channel Retail Mix on Online Store Choice: Does Online Experience Matter?316 cited
  • 2006The impact of brand trust and satisfaction on retailer repurchase intentions313 cited
  • 2007The impact of consumer Internet experience on channel preference and usage intentions across the different stages of the buying process282 cited
  • 2008What induces online loyalty? Online versus offline brand images275 cited
  • 1991Applying latent trait analysis in the evaluation of prospects for cross-selling of financial services249 cited
  • 2002Perceived entitativity, stereotype formation, and the interchangeability of group members.244 cited
  • 2016Feeling Close From Afar: The Role of Psychological Distance in Offsetting Distrust in Unfamiliar Online Retailers

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241 cited
  • 2007Identifying Cross-Channel Dissynergies for Multichannel Service Providers239 cited
  • 2020Evolution of retail formats: Past, present, and future234 cited
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    • 2024Optimal channel selection considering price competition and information sharing under demand uncertainty17 cited