References

• 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
• 1996The Behavioral Consequences of Service Quality11,994 cited
• 2014Partial least squares structural equation modeling (PLS-SEM)11,717 cited
• 1991A PUBLIC MANAGEMENT FOR ALL SEASONS?9,822 cited
• 1990WHAT'S IN A NAME? REPUTATION BUILDING AND CORPORATE STRATEGY.5,424 cited
• 2011Specification, evaluation, and interpretation of structural equation models3,734 cited
• 2000Media Reputation as a Strategic Resource: An Integration of Mass Communication and Resource-Based Theories1,696 cited
• 1983The Analysis of Covariance Structures1,623 cited
• 2005Being Good or Being Known: An Empirical Examination of the Dimensions, Antecedents, and Consequences of Organizational Reputation1,595 cited
• 1994The Social Construction of Reputation: Certification Contests, Legitimation, and the Survival of Organizations in the American Automobile Industry: 1895–19121,469 cited
• 1997The Reputational Landscape1,231 cited
• 2001Corporate identity, corporate branding and corporate marketing ‐ Seeing through the fog1,108 cited
• 2001Corporate image and corporate reputation in customers’ retention decisions in services1,072 cited
• 1993More on improving service quality measurement878 cited