SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Effects of inertia and switching costs on customer retention: a study of budget hotels in China
16 references·1 citing·52 second hop
Effects of inertia and switching costs on customer retention: a study of budget hotels in China (2022)Effects of inertia and switching costs on…The antecedents of customer satisfaction and dissatisfaction toward various types of hotels: A text mining approach (2016)The antecedents of customer s…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Revisiting the Satisfaction–Loyalty Relationship: Empirical Generalizations and Directions for Future Research (2013)Revisiting the Satisfaction–L…Cognitive Abilities and Household Financial Decision Making (2013)Cognitive Abilities and House…Shackled to the Status Quo: The Inhibiting Effects of Incumbent System Habit, Switching Costs, and Inertia on New System Acceptance1 (2012)Shackled to the Status Quo: T…Resistance to Brand Switching when a Radically New Brand is Introduced: A Social Identity Theory Perspective (2010)Resistance to Brand Switching…The Positive and Negative Effects of Switching Costs on Relational Outcomes (2007)The Positive and Negative Eff…Choice Goal Attainment and Decision and Consumption Satisfaction (2007)Choice Goal Attainment and De…Marketing Models of Service and Relationships (2006)Marketing Models of Service a…Confidence Limits for the Indirect Effect: Distribution of the Product and Resampling Methods (2004)Confidence Limits for the Ind…Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)Consumer Switching Costs: A T…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Markets with Consumer Switching Costs (1987)Markets with Consumer Switchi…A MARKETING APPROACH FOR CUSTOMER RETENTION (1984)A MARKETING APPROACH FOR CUST…Investigating consumer purchase decision based on switching barriers and decision postponement: moderating role of time pressure (2023)Investigating consumer purcha…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The effects of technostress and switching stress on discontinued use of social networking services: a study of Facebook use (2015)Assessing the effects of consumers’ product evaluations and trust on repurchase intention in e-commerce environments (2017)Consumer Resistance to Innovation in Services: Challenges and Barriers in the Internet of Things Era (2018)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)Evaluation of Structural Equation Models Using the Partial Least Squares (PLS) Approach (2009)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Diffusion of Innovations 1 (2019)Measuring the Involvement Construct (1985)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction (2015)Capturing consumer engagement: duality, dimensionality and measurement (2016)Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty (2016)Information and Consumer Behavior (1970)Network externalities, competition, and compatibility (1985)Stability in Competition (1990)The Failure of Competition in the Credit Card Market (1991)Linking perceived service quality and service loyalty: a multi‐dimensional perspective (1999)Building and sustaining profitable customer loyalty for the 21st century (2004)Social Learning Theory. (1978)Understanding Attitudes and Predicting Social Behavior (1980)Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models (1982)Teacher job satisfaction and motivation to leave the teaching profession: Relations with school context, feeling of belonging, and emotional exhaustion (2011)Reliability estimation in a multilevel confirmatory factor analysis framework. (2013)Mediation analysis in partial least squares path modeling (2016)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A Theory of Cognitive Dissonance (1957)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Managing brands and customer engagement in online brand communities (2013)The influence of brand trust and brand identification on brand evangelism (2013)Green Claims and Message Frames: How Green New Products Change Brand Attitude (2014)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)
this work references cited by second hop

References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2004Confidence Limits for the Indirect Effect: Distribution of the Product and Resampling Methods7,799 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 2003Consumer Switching Costs: A Typology, Antecedents, and Consequences1,857 cited
  • 1987Markets with Consumer Switching Costs1,469 cited
  • 2012Shackled to the Status Quo: The Inhibiting Effects of Incumbent System Habit, Switching Costs, and Inertia on New System Acceptance1677 cited
  • 2010Resistance to Brand Switching when a Radically New Brand is Introduced: A Social Identity Theory Perspective536 cited
  • 2013Revisiting the Satisfaction–Loyalty Relationship: Empirical Generalizations and Directions for Future Research517 cited
  • 2006Marketing Models of Service and Relationships507 cited
  • 2007The Positive and Negative Effects of Switching Costs on Relational Outcomes446 cited
  • 2016The antecedents of customer satisfaction and dissatisfaction toward various types of hotels: A text mining approach437 cited
  • 2013Cognitive Abilities and Household Financial Decision Making435 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1984A MARKETING APPROACH FOR CUSTOMER RETENTION414 cited
  • 2007Choice Goal Attainment and Decision and Consumption Satisfaction372 cited
  • Cited by

    • 2023Investigating consumer purchase decision based on switching barriers and decision postponement: moderating role of time pressure21 cited