SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The role of information for the customer journey in mobile food ordering apps
16 references·5 citing·42 second hop
The role of information for the customer journey in mobile food ordering apps (2022)The role of information for the customer …When to use and how to report the results of PLS-SEM (2018)When to use and how to report…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Common Method Bias in PLS-SEM (2015)Common Method Bias in PLS-SEMGuidelines for choosing between multi-item and single-item scales for construct measurement: a predictive validity perspective (2012)Guidelines for choosing betwe…PLS-SEM: Indeed a Silver Bullet (2011)PLS-SEM: Indeed a Silver Bull…What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1 (2010)What Makes a Helpful Online R…Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)Impact of Online Consumer Rev…\nThe use of partial least squares path modeling in international marketing (2009)\nThe use of partial least sq…Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix (2008)Online Consumer Review: Word-…The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)The Effect of On-Line Consume…The Effect of Word of Mouth on Sales: Online Book Reviews (2006)The Effect of Word of Mouth o…Personalization versus Privacy: An Empirical Examination of the Online Consumer’s Dilemma (2005)Personalization versus Privac…Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Electronic word-of-mouth via …Customer Satisfaction and Shareholder Value (2004)Customer Satisfaction and Sha…E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…Role of Product-Related Conversations in the Diffusion of a New Product (1967)Role of Product-Related Conve…Price fairness perception on online food service platforms: A data-driven approach using fsQCA and machine learning (2024)Price fairness perception on …Incentivised dishonesty: Moral frameworks underlying fake online reviews (2024)Incentivised dishonesty: Mora…What Drives User Stickiness and Satisfaction in OTT Video Streaming Platforms? A Mixed-Method Exploration (2023)What Drives User Stickiness a…Managing environmental sustainability in customer experience processes: A multi-stakeholder analysis within the food delivery ecosystem (2023)Managing environmental sustai…Enhance understandings of Online Food Delivery's service quality with online reviews (2023)Enhance understandings of Onl…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Transformational leadership and employee performance: The role of identification, engagement and proactive personality (2018)Role of institutional pressures and resources in the adoption of big data analytics powered artificial intelligence, sustainable manufacturing practices and circular economy capabilities (2020)INTERNATIONAL JOURNAL OF LOGISTICS MANAGEMENT (2023)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Partial least squares structural equation modeling (PLS-SEM) (2014)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)An examination of the determinants of customer loyalty in mobile commerce contexts (2005)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)The Strength of Weak Ties (1973)Feeling and thinking: Preferences need no inferences. (1980)A Simple Model of Herd Behavior (1992)The Impact of New Media on Customer Relationships (2010)The impact of electronic word-of-mouth communication: A literature analysis and integrative model (2012)Social Media Brand Community and Consumer Behavior: Quantifying the Relative Impact of User- and Marketer-Generated Content (2013)The psychology of interpersonal relations. (1958)Electronic word-of-mouth in hospitality and tourism management (2007)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Consumer engagement in a virtual brand community: An exploratory analysis (2011)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial Least Squares Structural Equation Modeling (2017)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Coefficient Alpha and the Internal Structure of Tests (1951)Structural Equations with Latent Variables. (1991)Medical Innovation: A Diffusion Study. (1967)Word-of-Mouth Communication and Social Learning (1995)Trust among strangers in internet transactions: Empirical analysis of eBay' s reputation system (2004)What Makes Online Content Viral? (2011)A Theory of Social Comparison Processes (1954)Judgment under Uncertainty: Heuristics and Biases (1974)A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism (2016)Authenticity under threat: When social media influencers need to go beyond self-presentation (2018)
this work references cited by second hop

References

  • 2018When to use and how to report the results of PLS-SEM27,424 cited
  • 2011PLS-SEM: Indeed a Silver Bullet21,614 cited
  • 2009\nThe use of partial least squares path modeling in international marketing11,331 cited
  • 2015Common Method Bias in PLS-SEM10,154 cited
  • 2006The Effect of Word of Mouth on Sales: Online Book Reviews5,993 cited
  • 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2010What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com12,499 cited
  • 2010Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics2,366 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
  • 2007The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement2,115 cited
  • 2008Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix1,813 cited
  • 1967Role of Product-Related Conversations in the Diffusion of a New Product1,809 cited
  • 2012Guidelines for choosing between multi-item and single-item scales for construct measurement: a predictive validity perspective

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,751 cited
  • 2004Customer Satisfaction and Shareholder Value1,336 cited
  • 2005Personalization versus Privacy: An Empirical Examination of the Online Consumer’s Dilemma1,024 cited
  • Cited by

    • 2023What Drives User Stickiness and Satisfaction in OTT Video Streaming Platforms? A Mixed-Method Exploration71 cited
    • 2023Enhance understandings of Online Food Delivery's service quality with online reviews48 cited
    • 2024Price fairness perception on online food service platforms: A data-driven approach using fsQCA and machine learning21 cited
    • 2023Managing environmental sustainability in customer experience processes: A multi-stakeholder analysis within the food delivery ecosystem12 cited
    • 2024Incentivised dishonesty: Moral frameworks underlying fake online reviews9 cited