SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Impact of Service Expectation, Experiential Quality, and Perceived Value on Hotel Customer Satisfaction
16 references·1 citing·39 second hop
Impact of Service Expectation, Experiential Quality, and Perceived Value on Hotel Customer Satisfaction (2022)Impact of Service Expectation, Experienti…Multivariate Data Analysis (2018)Multivariate Data AnalysisA new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Experience quality, perceived…Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Customer perceived value, sat…Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Experiential value: conceptua…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer Satisfaction, Market…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Quality Is Free: The Art of Making Quality Certain (1979)Quality Is Free: The Art of M…ÇEVRİMİÇİ MİSAFİR YORUMLARI VE İŞ İLANLARININ KARŞILAŞTIRILMASI YÖNTEMİ İLE İŞGÖREN YETKİNLİKLERİNİN BELİRLENMESİ (2025)ÇEVRİMİÇİ MİSAFİR YORUMLARI V…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advances in Consumer Research (2025)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Specification Tests in Econometrics (1978)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)The Competitive Advantage of Nations (1991)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Value-based Adoption of Mobile Internet: An empirical investigation (2005)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Using PLS path modeling in new technology research: updated guidelines (2016)When to use and how to report the results of PLS-SEM (2018)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)PLS-SEM STATISTICAL PROGRAMS: A REVIEW (2021)“PLS-SEM: indeed a silver bullet” – retrospective observations and recent advances (2022)5. Leadership of organisations (2022)
this work references cited by second hop

References

  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 2018Multivariate Data Analysis3,516 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 1979Quality Is Free: The Art of Making Quality Certain2,574 cited
  • 2009Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists2,574 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2,306 cited
  • 2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.2,165 cited
  • 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
  • Cited by

    • 2025ÇEVRİMİÇİ MİSAFİR YORUMLARI VE İŞ İLANLARININ KARŞILAŞTIRILMASI YÖNTEMİ İLE İŞGÖREN YETKİNLİKLERİNİN BELİRLENMESİ0 cited