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Hybrid Kano-DEMATEL-TOPSIS model based benefit distribution of multiple logistics service providers considering consumer service evaluation of segmented task
16 references·0 citing·45 second hop
Hybrid Kano-DEMATEL-TOPSIS model based benefit distribution of multiple logistics service providers considering consumer service evaluation of segmented task (2022)Hybrid Kano-DEMATEL-TOPSIS model based be…Combining conflicting evidence using the DEMATEL method (2018)Combining conflicting evidenc…Assessment of third-party logistics provider using multi-criteria decision-making approach based on interval rough numbers (2018)Assessment of third-party log…Hybrid multiple criteria decision-making methods: a review of applications for sustainability issues (2016)Hybrid multiple criteria deci…Revised DEMATEL: Resolving the Infeasibility of DEMATEL (2013)Revised DEMATEL: Resolving th…A state-of the-art survey of TOPSIS applications (2012)A state-of the-art survey of …The Emerging Role of the Third-Party Logistics Provider (3PL) as an Orchestrator (2011)The Emerging Role of the Thir…Fuzzy DEMATEL method for developing supplier selection criteria (2010)Fuzzy DEMATEL method for deve…Integrating the Kano model into a robust design approach to enhance customer satisfaction with product design (2008)Integrating the Kano model in…A Novel Hybrid MCDM Model Combined with DEMATEL and ANP with Applications (2008)A Novel Hybrid MCDM Model Com…Evaluating the efficiency of 3PL logistics operations (2007)Evaluating the efficiency of …Selection of logistics service provider: An analytic network process (ANP) approach (2005)Selection of logistics servic…Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS (2003)Compromise solution by MCDM m…KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY (1993)KANO’S METHODS FOR UNDERSTAND…Applied data envelopment analysis (1991)Applied data envelopment anal…Designing services that deliver (1984)Designing services that deliv…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Multiple Attribute Decision Making (1981)Multiple Attribute Decision Making: Methods and Applications (1981)Multiple Criteria Decision Analysis: State of the Art Surveys (2005)An Analysis of Multi-Criteria Decision Making Methods (2013)Multiple criteria decision-making techniques and their applications – a review of the literature from 2000 to 2014 (2015)A combined compromise solution (CoCoSo) method for multi-criteria decision-making problems (2018)Measuring the efficiency of decision making units (1978)Measuring the efficiency of decision-making units (1979)Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)Data envelopment analysis: The evolution of the state of the art (1978?1995) (1996)Inter-company comparison using modified TOPSIS with objective weights (2000)Investigating technical and scale efficiencies of Australian Universities through data envelopment analysis (2001)Kansei Engineering: A new ergonomic consumer-oriented technology for product development (1995)Seeking the Ideal Form: Product Design and Consumer Response (1995)A fuzzy approach for supplier evaluation and selection in supply chain management (2005)Analysis of Kano‐model‐based customer needs for product development (2010)Crowd intelligence: Analyzing online product reviews for preference measurement (2015)Integrating aesthetic and emotional preferences in social robot design: An affective design approach with Kansei Engineering and Deep Convolutional Generative Adversarial Network (2021)Fuzzy sets (1965)Vendor selection criteria and methods (1991)Fuzzy sets (1996)Integrated fuzzy multi criteria decision making method and multi-objective programming approach for supplier selection and order allocation in a green supply chain (2013)Fuzzy Multicriteria Decision-Making: A Literature Review (2015)A supplier selection life cycle approach integrating traditional and environmental criteria using the best worst method (2016)The Analytic Hierarchy Process (1985)Decision making with dependence and feedback : the analytic network process (1996)Designing and managing the supply chain : concepts, strategies, and case studies (2000)Selection of the strategic alliance partner in logistics value chain (2007)Applying hazardous substance management to supplier selection using analytic network process (2008)Ordinal Priority Approach (OPA) in Multiple Attribute Decision-Making (2019)A strategic decision framework for green supply chain management (2003)An analysis of DEMATEL approaches for criteria interaction handling within ANP (2015)Application of the GIS-DANP-MABAC multi-criteria model for selecting the location of wind farms: A case study of Vojvodina, Serbia (2016)A comprehensive MCDM-based approach using TOPSIS, COPRAS and DEA as an auxiliary tool for material selection problems (2017)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Extended VIKOR method in comparison with outranking methods (2006)SELECTION OF RATIONAL DISPUTE RESOLUTION METHOD BY APPLYING NEW STEP‐WISE WEIGHT ASSESSMENT RATIO ANALYSIS (SWARA) (2010)Best-worst multi-criteria decision-making method (2014)How to delight your customers (1996)Should We Delight the Customer? (2000)
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References

  • 2003Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS5,018 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 2012A state-of the-art survey of TOPSIS applications2,721 cited
  • 1984Designing services that deliver1,272 cited
  • 1991Applied data envelopment analysis972 cited
  • 2010Fuzzy DEMATEL method for developing supplier selection criteria781 cited
  • 1993KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY776 cited
  • 2005Selection of logistics service provider: An analytic network process (ANP) approach697 cited
  • 2008A Novel Hybrid MCDM Model Combined with DEMATEL and ANP with Applications462 cited
  • 2008Integrating the Kano model into a robust design approach to enhance customer satisfaction with product design306 cited
  • 2016Hybrid multiple criteria decision-making methods: a review of applications for sustainability issues285 cited
  • 2013Revised DEMATEL: Resolving the Infeasibility of DEMATEL279 cited
  • 2011The Emerging Role of the Third-Party Logistics Provider (3PL) as an Orchestrator256 cited
  • 2018Combining conflicting evidence using the DEMATEL method247 cited
  • 2018Assessment of third-party logistics provider using multi-criteria decision-making approach based on interval rough numbers

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181 cited
  • 2007Evaluating the efficiency of 3PL logistics operations171 cited
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