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Customer experience management in capsule hotels: a content analysis of guest online review
16 references·0 citing·50 second hop
Customer experience management in capsule hotels: a content analysis of guest online review (2023)Customer experience management in capsule…Customer experience in tourism: A review of definitions, components, and measurements (2020)Customer experience in touris…What do Airbnb users care about? An analysis of online review comments (2018)What do Airbnb users care abo…Customer experience challenges: bringing together digital, physical and social realms (2018)Customer experience challenge…Why Tourists Choose Airbnb: A Motivation-Based Segmentation Study (2017)Why Tourists Choose Airbnb: A…Customer experience management in hospitality (2017)Customer experience managemen…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Customer engagement with tourism social media brands (2016)Customer engagement with tour…Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis (2012)Determinants of Customer Sati…An Analysis of One-Star Online Reviews and Responses in the Washington, D.C., Lodging Market (2012)An Analysis of One-Star Onlin…Understanding the Consumer Experience: An Exploratory Study of Luxury Hotels (2011)Understanding the Consumer Ex…A Marketing Approach to the Tourist Experience (2007)A Marketing Approach to the T…Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)Self-determination theory and…Experiential Marketing (1999)Experiential MarketingSocial Sharing of Emotion: New Evidence and New Questions (1998)Social Sharing of Emotion: Ne…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…A Theory of Social Interactions (1974)A Theory of Social Interactio…The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Flow: the psychology of optimal experience (1990)Flow: The Psychology of Optimal Experience (1991)Whence Consumer Loyalty? (1999)Conceptualising technology enhanced destination experiences (2012)The role of the rural tourism experience economy in place attachment and behavioral intentions (2014)Co-creation of tourist experiences: a literature review (2015)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Users of the world, unite! The challenges and opportunities of Social Media (2009)PLS-SEM: Indeed a Silver Bullet (2011)Customer engagement and the relationship between involvement, engagement, self-brand connection and brand usage intent (2017)The Role of Social Media Content Format and Platform in Users’ Engagement Behavior (2020)Past, present, and future of customer engagement (2021)Diffusion of innovations. (2003)You are what you can access: Sharing and collaborative consumption online (2013)The sharing economy: Why people participate in collaborative consumption (2015)Consumption in the Circular Economy: A Literature Review (2018)Motivations and constraints of Airbnb consumers: Findings from a mixed-methods approach (2018)Home sharing in marketing and tourism at a tipping point: What do we know, how do we know, and where should we be heading? (2020)Airbnb: disruptive innovation and the rise of an informal tourism accommodation sector (2013)The Rise of the Sharing Economy: Estimating the Impact of Airbnb on the Hotel Industry (2017)Progress on Airbnb: a literature review (2019)The effect of the Covid-19 on sharing economy activities (2020)Big data and analytics in hospitality and tourism: a systematic literature review (2021)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Diffusion of Innovations 1 (2019)Customer experience: fundamental premises and implications for research (2020)Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature (2020)The psychology of interpersonal relations. (1958)Intrinsic Motivation and Self-Determination in Human Behavior (1985)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)What Do Laboratory Experiments Measuring Social Preferences Reveal About the Real World? (2007)Gender Differences in Preferences (2009)De gustibus non est disputandum (2010)Communication and Control Processes in the Delivery of Service Quality (1988)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)
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References

  • 2000Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being.46,804 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 1999Experiential Marketing2,989 cited
  • 1974A Theory of Social Interactions2,965 cited
  • 2018Customer experience challenges: bringing together digital, physical and social realms849 cited
  • 2016Customer engagement with tourism social media brands812 cited
  • 2017Why Tourists Choose Airbnb: A Motivation-Based Segmentation Study728 cited
  • 2007A Marketing Approach to the Tourist Experience714 cited
  • 2018What do Airbnb users care about? An analysis of online review comments481 cited
  • 1998Social Sharing of Emotion: New Evidence and New Questions477 cited
  • 2011Understanding the Consumer Experience: An Exploratory Study of Luxury Hotels398 cited
  • 2020Customer experience in tourism: A review of definitions, components, and measurements362 cited
  • 2017Customer experience management in hospitality360 cited
  • 2012Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis

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357 cited
  • 2012An Analysis of One-Star Online Reviews and Responses in the Washington, D.C., Lodging Market353 cited
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