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Lean service: a contingency perspective
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Lean service: a contingency perspective (2023)Lean service: a contingency perspectiveCritical success factors for implementing lean production: the effect of contingencies (2015)Critical success factors for …Lean principles, learning, and knowledge work: Evidence from a software services provider (2010)Lean principles, learning, an…Contingency research in operations management practices (2008)Contingency research in opera…Qualitative research & evaluation methods (2002)Qualitative research & evalua…Lean manufacturing: context, practice bundles, and performance (2002)Lean manufacturing: context, …Embedded Case Study Methods (2002)Embedded Case Study MethodsCase research in operations management (2002)Case research in operations m…The Contingency Theory of Organizations (2001)The Contingency Theory of Org…“Lean” service: in defense of a production‐line approach (1998)“Lean” service: in defense of…Towards a Classification of Service Processes (1992)Towards a Classification of S…Case Study Research: Design and Methods (1991)Case Study Research: Design a…Building Theories from Case Study Research (1989)Building Theories from Case S…STRATEGY AND STRUCTURAL ADJUSTMENT TO REGAIN FIT AND PERFORMANCE: IN DEFENCE OF CONTINGENCY THEORY (1987)STRATEGY AND STRUCTURAL ADJUS…Service Positioning through Structural Change (1987)Service Positioning through S…Alternative Forms of Fit in Contingency Theory (1985)Alternative Forms of Fit in C…How to Design a Service (1982)How to Design a ServiceSoft lean practices and organizational resilience in the service sector (2023)Soft lean practices and organ…An Evolutionary Theory of Economic Change. (1983)The machine that changed the world (1992)Lean Thinking—Banish Waste and Create Wealth in your Corporation (1997)ON THE VALIDITY OF SUBJECTIVE MEASURES OF COMPANY PERFORMANCE (2004)Defining and developing measures of lean production (2007)A literature and practice review to develop sustainable business model archetypes (2013)Breaking Free from Product Marketing (1977)Designing services that deliver (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Customer satisfaction, customer retention, and market share (1993)River Magic: Extraordinary Experience and the Extended Service Encounter (1993)An introduction to cybernetics (1956)A Framework for the Comparative Analysis of Organizations (1967)The Population Ecology of Organizations (1977)The Concept of Fit in Strategy Research: Toward Verbal and Statistical Correspondence (1989)Modes of Network Governance: Structure, Management, and Effectiveness (2007)Organizational Ambidexterity: Antecedents, Outcomes, and Moderators (2008)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Qualitative case studies in operations management: Trends, research outcomes, and future research implications (2010)Renaissance of case research as a scientific method (2014)A New Paradigm for Systematic Literature Reviews in Supply Chain Management (2017)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Firm Resources and Sustained Competitive Advantage (1991)Qualitative Data Analysis: An Expanded Sourcebook (1994)A Contingent Resource‐Based Perspective of Supply Chain Resilience and Robustness (2014)A Review and Typology of Circular Economy Business Model Patterns (2018)Big data analytics and artificial intelligence pathway to operational performance under the effects of entrepreneurial orientation and environmental dynamism: A study of manufacturing organisations (2019)Demonstrating Rigor Using Thematic Analysis: A Hybrid Approach of Inductive and Deductive Coding and Theme Development (2006)Code Saturation Versus Meaning Saturation (2016)How to plan and perform a qualitative study using content analysis (2016)Theory Building From Cases: Opportunities And Challenges (2007)Document Analysis as a Qualitative Research Method (2009)Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers (2015)Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews (1985)New service development: a review of the literature and annotated bibliography (1998)Customer experience: fundamental premises and implications for research (2020)Value creation in E‐business (2001)Knowing in Practice: Enacting a Collective Capability in Distributed Organizing (2002)Seeking Qualitative Rigor in Inductive Research (2012)Managing Firm Resources in Dynamic Environments to Create Value: Looking Inside the Black Box (2007)The Oxford Handbook of Human Resource Management (2008)
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References

  • 1991Case Study Research: Design and Methods39,535 cited
  • 1989Building Theories from Case Study Research17,437 cited
  • 2002Qualitative research & evaluation methods15,582 cited
  • 2002Case research in operations management4,049 cited
  • 2002Lean manufacturing: context, practice bundles, and performance2,898 cited
  • 2001The Contingency Theory of Organizations2,883 cited
  • 1985Alternative Forms of Fit in Contingency Theory1,960 cited
  • 1982How to Design a Service1,077 cited
  • 2008Contingency research in operations management practices995 cited
  • 1987Service Positioning through Structural Change928 cited
  • 2002Embedded Case Study Methods603 cited
  • 1992Towards a Classification of Service Processes524 cited
  • 1987STRATEGY AND STRUCTURAL ADJUSTMENT TO REGAIN FIT AND PERFORMANCE: IN DEFENCE OF CONTINGENCY THEORY426 cited
  • 2010Lean principles, learning, and knowledge work: Evidence from a software services provider390 cited
  • 1998“Lean” service: in defense of a production‐line approach377 cited
  • 2015Critical success factors for implementing lean production: the effect of contingencies

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  • 2023Soft lean practices and organizational resilience in the service sector16 cited