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E-Trust in E-Commerce: A Systematic Literature Review
16 references·0 citing·46 second hop
E-Trust in E-Commerce: A Systematic Literature Review (2023)E-Trust in E-Commerce: A Systematic Liter…Toward the e-loyalty of digital library users: investigating the role of e-service quality and e-trust in digital economy (2021)Toward the e-loyalty of digit…The influence of website quality on consumer’s e-loyalty through the mediating role of e-trust and e-satisfaction: An evidence from online shopping in Vietnam (2020)The influence of website qual…A meta-analysis of antecedents and consequences of trust in mobile commerce (2019)A meta-analysis of antecedent…Trust and Distrust in E-Commerce (2018)Trust and Distrust in E-Comme…The Sustainable Role of the E-Trust in the B2C E-Commerce of Vietnam (2018)The Sustainable Role of the E…The penalty for privacy violations: How privacy violations impact trust online (2017)The penalty for privacy viola…National culture and consumer trust in e-commerce (2017)National culture and consumer…Initial trust and intentions to buy: The effect of vendor-specific guarantees, customer reviews and the role of online shopping experience☆ (2017)Initial trust and intentions …Challenges and factors influencing initial trust and behavioral intention to use mobile banking services in the Philippines (2017)Challenges and factors influe…Behavioral Customer Loyalty in Online Shopping: The Role of E-Service Quality and E-Recovery (2017)Behavioral Customer Loyalty i…Female online shoppers (2015)Female online shoppersConsumer trust toward retail websites: Comparison between pure click and click-and-brick retailers (2013)Consumer trust toward retail …Doing your literature review: traditional and systematic techniques (2011)Doing your literature review:…How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust (2010)How shall I trust the faceles…Intermediating technologies and multi-group adoption: a comparison of consumer and merchant adoption intentions toward a new electronic payment system (2001)Intermediating technologies a…E-commerce: the role of familiarity and trust (2000)E-commerce: the role of famil…Structural Equations with Latent Variables (1989)The Commitment-Trust Theory of Relationship Marketing (1994)An Integrative Model Of Organizational Trust (1995)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Doing Your Literature Review: Traditional and Systematic Techniques (2011)The relation between 21st-century skills and digital skills: A systematic literature review (2017)Doing a Literature Review (2018)Sample Selection in Systematic Literature Reviews of Management Research (2021)How to design bibliometric research: an overview and a framework proposal (2024)The Presentation of Self in Everyday Life. (1956)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance (2012)Instafamous and social media influencer marketing (2019)Human Trust in Artificial Intelligence: Review of Empirical Research (2020)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)A meta-analysis of the technology acceptance model: Investigating subjective norm and moderation effects (2006)Domo Arigato Mr. Roboto (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The theory of planned behavior (1991)Continuance adoption of mobile-based payments in Covid-19 context: an integrated framework of health belief model and expectation confirmation model (2020)Understanding the intention to use mobile banking by existing online banking customers: an empirical study (2020)A systematic literature review of the role of trust and security on Fintech adoption in banking (2023)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes (2019)The future of social media in marketing (2019)Consumers’ Decision-Making Process on Social Commerce Platforms: Online Trust, Perceived Risk, and Purchase Intentions (2020)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Building E-Commerce Satisfaction and Boosting Sales: The Role of Social Commerce Trust and Its Antecedents (2019)The Impact of Perceived Usefulness of Online Reviews, Trust and Perceived Risk on Online Purchase Intention in Emerging Markets: A Mexican Perspective (2020)Customers’ acceptance of artificially intelligent service robots: The influence of trust and culture (2023)Review of Psychometric theory (2nd ed.). (1979)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)PLS-SEM: Indeed a Silver Bullet (2011)A PLS-SEM approach to understanding E-SQ, E-Satisfaction and E-Loyalty for fashion E-Retailers in Spain (2020)Effects of perceived service quality, website quality, and reputation on purchase intention: The mediating and moderating roles of trust and perceived risk in online shopping (2021)Antecedents of trust and customer loyalty in online shopping: The moderating effects of online shopping experience and e-shopping spending (2023)User Acceptance of Information Technology: Toward A Unified View1 (2003)Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey (2021)Effects of customer trust on engagement in live streaming commerce: mediating role of swift guanxi (2021)The roles of trust, personalization, loss of privacy, and anthropomorphism in public acceptance of smart healthcare services (2021)Impact of e-banking service quality on e-loyalty in pandemic times through interplay of e-satisfaction (2020)Internet shopping in the Covid-19 era: Investigating the role of perceived risk, anxiety, gender, culture, and trust in the consumers’ purchasing behavior from a developing country context (2022)The moderating role of perceived trust and perceived value on online shopping behavioral intention of Palestinian millennials during COVID-19 (2023)
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References

  • 2000E-commerce: the role of familiarity and trust3,529 cited
  • 2010How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust771 cited
  • 2011Doing your literature review: traditional and systematic techniques761 cited
  • 2019A meta-analysis of antecedents and consequences of trust in mobile commerce402 cited
  • 2017National culture and consumer trust in e-commerce298 cited
  • 2001Intermediating technologies and multi-group adoption: a comparison of consumer and merchant adoption intentions toward a new electronic payment system208 cited
  • 2020The influence of website quality on consumer’s e-loyalty through the mediating role of e-trust and e-satisfaction: An evidence from online shopping in Vietnam192 cited
  • 2017Challenges and factors influencing initial trust and behavioral intention to use mobile banking services in the Philippines171 cited
  • 2017Behavioral Customer Loyalty in Online Shopping: The Role of E-Service Quality and E-Recovery170 cited
  • 2017The penalty for privacy violations: How privacy violations impact trust online169 cited
  • 2017Initial trust and intentions to buy: The effect of vendor-specific guarantees, customer reviews and the role of online shopping experience☆144 cited
  • 2015Female online shoppers139 cited
  • 2013Consumer trust toward retail websites: Comparison between pure click and click-and-brick retailers115 cited

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  • 2018The Sustainable Role of the E-Trust in the B2C E-Commerce of Vietnam84 cited
  • 2018Trust and Distrust in E-Commerce66 cited
  • 2021Toward the e-loyalty of digital library users: investigating the role of e-service quality and e-trust in digital economy63 cited
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