SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The dynamics in asymmetric effects of multi-attributes on customer satisfaction: evidence from COVID-19
16 references·2 citing·46 second hop
The dynamics in asymmetric effects of multi-attributes on customer satisfaction: evidence from COVID-19 (2023)The dynamics in asymmetric effects of mul…COVID-19’s impact on the hospitality workforce – new crisis or amplification of the norm? (2020)COVID-19’s impact on the hosp…The antecedents of customer satisfaction and dissatisfaction toward various types of hotels: A text mining approach (2016)The antecedents of customer s…Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Mining meaning from online ra…A Model of Reference-Dependent Preferences (2006)A Model of Reference-Dependen…Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)Customer Satisfaction: A Meta…Strengthening the Satisfaction-Profit Chain (2000)Strengthening the Satisfactio…Should We Delight the Customer? (2000)Should We Delight the Custome…The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions (1998)The Asymmetric Impact of Nega…Customer delight: Foundations, findings, and managerial insight (1997)Customer delight: Foundations…Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective (1991)Effects of Word-of-Mouth and …A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…On the interpretation of intuitive probability: A reply to Jonathan Cohen (1979)On the interpretation of intu…Attributes of satisfaction and dissatisfaction with online travel experiences in peer-to-peer platforms (2024)Attributes of satisfaction an…An Automated Data-Driven Approach for Product Design Strategies to Respond to Market Disruption Following COVID-19 (2024)An Automated Data-Driven Appr…Prospect Theory: An Analysis of Decision under Risk (1979)Golden Eggs and Hyperbolic Discounting (1997)A perspective on judgment and choice: Mapping bounded rationality. (2003)Psychology and Economics: Evidence from the Field (2009)Salience Theory of Choice Under Risk (2012)Thirty Years of Prospect Theory in Economics: A Review and Assessment (2013)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Technology Infusion in Service Encounters (2000)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Measuring Experience Economy Concepts: Tourism Applications (2007)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Understanding Relationship Marketing Outcomes (2002)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Satisfaction: a behavioral perspective on the consumer (2010)Design and Analysis: A Researcher's Handbook (1975)Biased assimilation and attitude polarization: The effects of prior theories on subsequently considered evidence. (1979)Internet forums as influential sources of consumer information (2001)Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites (2011)The impact of electronic word-of-mouth communication: A literature analysis and integrative model (2012)Experimental Design: Procedures for the Behavioral Sciences (2013)A circumplex model of affect. (1980)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Quality, satisfaction and behavioral intentions (2000)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Behavioral Consequences of Service Quality (1996)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)
this work references cited by second hop

References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 2006A Model of Reference-Dependent Preferences2,726 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 1991Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective2,135 cited
  • 2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence2,000 cited
  • 1997Customer delight: Foundations, findings, and managerial insight1,649 cited
  • 2000Strengthening the Satisfaction-Profit Chain1,537 cited
  • 1998The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions1,213 cited
  • 2016Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation1,044 cited
  • 2000Should We Delight the Customer?712 cited
  • 1979On the interpretation of intuitive probability: A reply to Jonathan Cohen569 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2020
COVID-19’s impact on the hospitality workforce – new crisis or amplification of the norm?
494 cited
  • 2016The antecedents of customer satisfaction and dissatisfaction toward various types of hotels: A text mining approach437 cited
  • Cited by

    • 2024Attributes of satisfaction and dissatisfaction with online travel experiences in peer-to-peer platforms8 cited
    • 2024An Automated Data-Driven Approach for Product Design Strategies to Respond to Market Disruption Following COVID-195 cited