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The Effect of Cognitive Dissonance Theory and Brand Loyalty on Consumer Complaint Behaviors: A Cross-Cultural Study
16 references·2 citing·43 second hop
The Effect of Cognitive Dissonance Theory and Brand Loyalty on Consumer Complaint Behaviors: A Cross-Cultural Study (2023)The Effect of Cognitive Dissonance Theory…Dimensionalizing Cultures: The Hofstede Model in Context (2011)Dimensionalizing Cultures: Th…Structural Equation Modelling: Guidelines for Determining Model Fit (2008)Structural Equation Modelling…Review and future directions of cross-cultural consumer services research (2007)Review and future directions …Research Methods in Education (2007)Research Methods in EducationReporting Structural Equation Modeling and Confirmatory Factor Analysis Results: A Review (2006)Reporting Structural Equation…Negative Word-of-Mouth Communication Intention: An Application of the Theory of Planned Behavior (2006)Negative Word-of-Mouth Commun…Customer complaint behaviour towards hotel restaurant services (2003)Customer complaint behaviour …Recognizing cross‐cultural differences in consumer complaint behavior and intentions: an empirical examination (2001)Recognizing cross‐cultural di…Individual and Situational Factors Influencing Negative Word‐of‐Mouth Behaviour (2001)Individual and Situational Fa…Cognitive dissonance after purchase: A multidimensional scale (2000)Cognitive dissonance after pu…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?When Consumers Complain: A Path Analysis of the Key Antecedents of Consumer Complaint Response Estimates (1996)When Consumers Complain: A Pa…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Cognitive Dissonance (1962)Cognitive Dissonance“Psychology—God Have Mercy, Are You Still Sticking With It?” (2026)“Psychology—God Have Mercy, A…„Psychologie – dass Gott erbarm‘, hälst du’s noch mit der?“ (2024)„Psychologie – dass Gott erba…Comparative fit indexes in structural models. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 2007Research Methods in Education23,507 cited
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  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
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  • 1996When Consumers Complain: A Path Analysis of the Key Antecedents of Consumer Complaint Response Estimates434 cited
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  • 2006Negative Word-of-Mouth Communication Intention: An Application of the Theory of Planned Behavior340 cited
  • 2007Review and future directions of cross-cultural consumer services research284 cited
  • 2003

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Customer complaint behaviour towards hotel restaurant services
271 cited
  • 2001Individual and Situational Factors Influencing Negative Word‐of‐Mouth Behaviour255 cited
  • Cited by

    • 2024„Psychologie – dass Gott erbarm‘, hälst du’s noch mit der?“0 cited
    • 2026“Psychology—God Have Mercy, Are You Still Sticking With It?”0 cited