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Proactive personality and job performance during cross-cultural service encounters: a moderated mediation model
16 references·0 citing·50 second hopsampled
Proactive personality and job performance during cross-cultural service encounters: a moderated mediation model (2023)Proactive personality and job performance…Employee proactivity in organizations: A comparative meta‐analysis of emergent proactive constructs (2010)Employee proactivity in organ…Emotional intelligence: An integrative meta-analysis and cascading model. (2010)Emotional intelligence: An in…Potential Problems in the Statistical Control of Variables in Organizational Research: A Qualitative Analysis With Recommendations (2005)Potential Problems in the Sta…Complementary and Supplementary Fit: A Theoretical and Empirical Integration. (2004)Complementary and Supplementa…The effects of leader and follower emotional intelligence on performance and attitude (2002)The effects of leader and fol…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The Conservation of Resources Model Applied to Work–Family Conflict and Strain (1999)The Conservation of Resources…Proactive personality and career success. (1999)Proactive personality and car…Emotional intelligence meets traditional standards for an intelligence (1999)Emotional intelligence meets …Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Fit indices in covariance str…AN EXAMINATION OF COMPETING VERSIONS OF THE PERSON-ENVIRONMENT FIT APPROACH TO STRESS. (1996)AN EXAMINATION OF COMPETING V…THE RELATIONSHIP BETWEEN WORK EXPERIENCE AND JOB PERFORMANCE: A CONCEPTUAL AND META‐ANALYTIC REVIEW (1995)THE RELATIONSHIP BETWEEN WORK…The proactive component of organizational behavior: A measure and correlates (1993)The proactive component of or…The intelligence of emotional intelligence (1993)The intelligence of emotional…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Comparative fit indexes in structural models. 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(2000)TARGET ARTICLES: "Emotional Intelligence: Theory, Findings, and Implications" (2004)Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance (2007)Structural equation modeling in practice: A review and recommended two-step approach. (1988)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)The relation between emotional intelligence and job performance: A meta‐analysis (2010)Stress: Appraisal and Coping (2013)The Ability Model of Emotional Intelligence: Principles and Updates (2016)Emotional intelligence predicts academic performance: A meta-analysis. (2019)The Principles of Psychology (1891)Stress, appraisal, and coping (1985)The Meaning of Employee Engagement (2008)WORK ENGAGEMENT: A QUANTITATIVE REVIEW AND TEST OF ITS RELATIONS WITH TASK AND CONTEXTUAL PERFORMANCE (2011)Career Adapt-Abilities Scale: Construction, reliability, and measurement equivalence across 13 countries (2012)Book Review: Design and Analysis: A Researcher's Handbook (1976)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: A policy-capturing approach. (2002)How low does ethical leadership flow? Test of a trickle-down model (2008)12 Structural Equation Modeling in Management Research: A Guide for Improved Analysis (2009)A Critical Review and Best‐Practice Recommendations for Control Variable Usage (2015)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1998Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification.12,432 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,528 cited
  • 2002The effects of leader and follower emotional intelligence on performance and attitude3,631 cited
  • 1993The proactive component of organizational behavior: A measure and correlates3,420 cited
  • 1999Emotional intelligence meets traditional standards for an intelligence3,050 cited
  • 2005Potential Problems in the Statistical Control of Variables in Organizational Research: A Qualitative Analysis With Recommendations2,227 cited
  • 1993The intelligence of emotional intelligence2,149 cited
  • 2010Emotional intelligence: An integrative meta-analysis and cascading model.1,997 cited
  • 1999Proactive personality and career success.1,851 cited
  • 1999The Conservation of Resources Model Applied to Work–Family Conflict and Strain1,491 cited
  • 2004Complementary and Supplementary Fit: A Theoretical and Empirical Integration.956 cited
  • 1996AN EXAMINATION OF COMPETING VERSIONS OF THE PERSON-ENVIRONMENT FIT APPROACH TO STRESS.

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765 cited
  • 1995THE RELATIONSHIP BETWEEN WORK EXPERIENCE AND JOB PERFORMANCE: A CONCEPTUAL AND META‐ANALYTIC REVIEW737 cited
  • 2010Employee proactivity in organizations: A comparative meta‐analysis of emergent proactive constructs633 cited
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