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Revolutionizing services with cutting-edge technologies post major exogenous shocks
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References

  • 2022Metaverse marketing: How the metaverse will shape the future of consumer research and practice902 cited
  • 2020A review of experiments in tourism and hospitality452 cited
  • 2022Is digital transformation threatened? A systematic literature review of the factors influencing firms’ digital transformation and internationalization440 cited
  • 2021Service Research Priorities: Managing and Delivering Service in Turbulent Times309 cited
  • 2017Technology-driven service strategy263 cited
  • 2022Toward advancing theory on creativity in marketing and artificial intelligence242 cited
  • 2020Mitigating loneliness with companion robots in the COVID-19 pandemic and beyond: an integrative framework and research agenda212 cited
  • 2013Metaverse-retail service quality: A future framework for retail service quality in the 3D internet174 cited
  • 2022It's all part of the customer journey: The impact of augmented reality, chatbots, and social media on the body image and self‐esteem of Generation Z female consumers173 cited
  • 2020Resilience building in service firms during and post COVID-19139 cited
  • 2011Service failure and recovery in using technology-based self-service: effects on user attributions and satisfaction133 cited
  • 2019Linking authentic leadership to salespeople's service performance: The roles of job crafting and human resource flexibility105 cited
  • 2022Engagement and value cocreation within a multi-stakeholder service ecosystem

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  • 2023Risk, Trust, and the Roles of Human Versus Virtual Influencers133 cited