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The Influence of Customer Relationship Management and Customer Experience on Customer Satisfaction
16 references·0 citing·52 second hop
The Influence of Customer Relationship Management and Customer Experience on Customer Satisfaction (2023)The Influence of Customer Relationship Ma…Customer Experience in Retail: A Systematic Literature Review (2020)Customer Experience in Retail…Understanding Customer Experience and Satisfaction through Airline Passengers’ Online Review (2019)Understanding Customer Experi…The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector (2019)The Service Quality Dimension…The Role Of Customer Service Through Customer Relationship Management (CRM) To Increase Customer Loyalty And Good Image (2019)The Role Of Customer Service …The Influence of Customer Experience on Customer Loyalty in Telecommunication Industry (2018)The Influence of Customer Exp…THE IMPACT OF CUSTOMER SATISFACTION, CUSTOMER EXPERIENCE AND CUSTOMER LOYALTY ON BRAND POWER: EMPIRICAL EVIDENCE FROM HOTEL INDUSTRY (2018)THE IMPACT OF CUSTOMER SATISF…Structural equation model to assess the impact of learning organization and commitment on the performance of research organizations (2018)Structural equation model to …Extended Theory of Planned Behavior (ETPB): Investigating Customers’ Perception of Restaurants’ Sustainability by Testing a Structural Equation Model (2018)Extended Theory of Planned Be…Customer Experience in Online Shopping: A Structural Modeling Approach (2018)Customer Experience in Online…Assessing the effects of service quality on customer satisfaction (2018)Assessing the effects of serv…Service Quality and Customer Satisfaction in Selected Banks in Rwanda (2017)Service Quality and Customer …The Relationship between Service Quality, Customer Satisfaction and Customer Loyalty: An Investigation in Vietnamese Retail Banking Sector (2016)The Relationship between Serv…The Impact of Service Quality Dimensions on Customer Satisfaction: A Field Study of Arab Bank in Irbid City, Jordan (2015)The Impact of Service Quality…Does Customer Satisfaction Lead to Customer Trust, Loyalty and Repurchase Intention of Local Store Brands? 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References

  • 2013Towards a Better Measure of Customer Experience629 cited
  • 2019The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector485 cited
  • 2018Assessing the effects of service quality on customer satisfaction275 cited
  • 2016The Relationship between Service Quality, Customer Satisfaction and Customer Loyalty: An Investigation in Vietnamese Retail Banking Sector245 cited
  • 2018Extended Theory of Planned Behavior (ETPB): Investigating Customers’ Perception of Restaurants’ Sustainability by Testing a Structural Equation Model193 cited
  • 2018THE IMPACT OF CUSTOMER SATISFACTION, CUSTOMER EXPERIENCE AND CUSTOMER LOYALTY ON BRAND POWER: EMPIRICAL EVIDENCE FROM HOTEL INDUSTRY126 cited
  • 2013Evaluating the Impacts of Customer Experience on Purchase Intention120 cited
  • 2019The Role Of Customer Service Through Customer Relationship Management (CRM) To Increase Customer Loyalty And Good Image111 cited
  • 2017Service Quality and Customer Satisfaction in Selected Banks in Rwanda105 cited
  • 2014Does Customer Satisfaction Lead to Customer Trust, Loyalty and Repurchase Intention of Local Store Brands? The Case of Gauteng Province of South Africa97 cited
  • 2019Understanding Customer Experience and Satisfaction through Airline Passengers’ Online Review95 cited
  • 2015The Impact of Service Quality Dimensions on Customer Satisfaction: A Field Study of Arab Bank in Irbid City, Jordan84 cited
  • 2020Customer Experience in Retail: A Systematic Literature Review

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62 cited
  • 2018Customer Experience in Online Shopping: A Structural Modeling Approach57 cited
  • 2018The Influence of Customer Experience on Customer Loyalty in Telecommunication Industry54 cited
  • 2018Structural equation model to assess the impact of learning organization and commitment on the performance of research organizations50 cited
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