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Impact of CSR on Customer Citizenship Behavior: Mediating the Role of Customer Engagement
16 references·1 citing·40 second hop
Impact of CSR on Customer Citizenship Behavior: Mediating the Role of Customer Engagement (2023)Impact of CSR on Customer Citizenship Beh…Corporate Social Responsibility (CSR) Implementation: A Review and a Research Agenda Towards an Integrative Framework (2022)Corporate Social Responsibili…A higher-order model of consumer brand engagement and its impact on loyalty intentions (2015)A higher-order model of consu…The service revolution and its marketing implications: service logic vs service-dominant logic (2014)The service revolution and it…Consumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer engagement in a virt…“Implicit” and “Explicit” CSR: A Conceptual Framework for a Comparative Understanding of Corporate Social Responsibility (2008)“Implicit” and “Explicit” CSR…Corporate Social Responsibility: Strategic Implications* (2006)Corporate Social Responsibili…Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Corporate Social Responsibili…The effects of corporate social responsibility and price on consumer responses (2005)The effects of corporate soci…Antecedents and Consequences of Customer-Company Identification: Expanding the Role of Relationship Marketing. (2005)Antecedents and Consequences …Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis (2004)Corporate social responsibili…Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Consumer–Company Identificati…The Company and the Product: Corporate Associations and Consumer Product Responses (1997)The Company and the Product: …The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders (1991)The pyramid of corporate soci…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Building Brand Reputation and Fostering Customer Loyalty Through ESG Practices (2024)Building Brand Reputation and…The psychology of interpersonal relations. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1991The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders9,028 cited
  • 2008“Implicit” and “Explicit” CSR: A Conceptual Framework for a Comparative Understanding of Corporate Social Responsibility4,559 cited
  • 1997The Company and the Product: Corporate Associations and Consumer Product Responses4,189 cited
  • 2006Corporate Social Responsibility, Customer Satisfaction, and Market Value3,436 cited
  • 2003Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies3,330 cited
  • 2011Consumer engagement in a virtual brand community: An exploratory analysis3,229 cited
  • 2006Corporate Social Responsibility: Strategic Implications*3,155 cited
  • 2004Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis1,512 cited
  • 2005The effects of corporate social responsibility and price on consumer responses1,250 cited
  • 2005Antecedents and Consequences of Customer-Company Identification: Expanding the Role of Relationship Marketing.1,036 cited

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2022
Corporate Social Responsibility (CSR) Implementation: A Review and a Research Agenda Towards an Integrative Framework
574 cited
  • 2014The service revolution and its marketing implications: service logic vs service-dominant logic517 cited
  • 2015A higher-order model of consumer brand engagement and its impact on loyalty intentions443 cited
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    • 2024Building Brand Reputation and Fostering Customer Loyalty Through ESG Practices8 cited