References

• 2006Using thematic analysis in psychology193,725 cited
• 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
• 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
• 2011Customer Engagement3,657 cited
• 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
• 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
• 2010Expanding understanding of service exchange and value co-creation: a social construction approach1,426 cited
• 2014The Role of Customer Engagement Behavior in Value Co-Creation1,219 cited
• 2011Contextualization and value-in-context: How context frames exchange1,162 cited
• 1980Models of Network Structure812 cited
• 2016Actor engagement as a microfoundation for value co-creation771 cited
• 2003The paucity of multimethod research: a review of the information systems literature368 cited
• 2014Beyond virtuality: from engagement platforms to engagement ecosystems300 cited
• 2014Conceptualization and Measurement of Fan Engagement: Empirical Evidence From a Professional Sport Context298 cited
• 2018Zooming out: actor engagement beyond the dyadic