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ENHANCING CUSTOMER LOYALTY THROUGH QUALITY OF SERVICE: EFFECTIVE STRATEGIES TO IMPROVE CUSTOMER SATISFACTION, EXPERIENCE, RELATIONSHIP, AND ENGAGEMENT

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References

1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
1993Customer satisfaction, customer retention, and market share2,151 cited
1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study1,862 cited
2003Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development1,490 cited
1982An Investigation into the Determinants of Customer Satisfaction1,292 cited
2001The relationship between customer loyalty and customer satisfaction1,290 cited
2000Customer loyalty in the hotel industry: the role of customer satisfaction and image1,231 cited
2002Customer Loyalty in E-Commerce1,062 cited
2003Customer loyalty and customer loyalty programs858 cited
2005Why Do Customer Relationship Management Applications Affect Customer Satisfaction?776 cited
2002The mismanagement of customer loyalty.769 cited
2004Building and sustaining profitable customer loyalty for the 21st century760 cited
2006Lasting customer loyalty: a total customer experience approach479 cited
1992A Strategy for Customer Satisfaction

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413 cited

2003A Customer Loyalty Model for E-Service Context.407 cited

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