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Integrated evaluation of visitor experience factors in the scope of museum management
16 references·5 citing·50 second hop
Integrated evaluation of visitor experience factors in the scope of museum management (2023)Integrated evaluation of visitor experien…Social media for cultural communication: A critical investigation of museums' Instagram practices (2020)Social media for cultural com…TripAdvisor Reviews of London Museums: A New Approach to Understanding Visitors (2018)TripAdvisor Reviews of London…Museum Customer Experience and Virtual Reality: H.BOSCH Exhibition Case Study (2017)Museum Customer Experience an…Museum communication and storytelling: articulating understandings within the museum structure (2017)Museum communication and stor…Exploring the experience value of museum visitors as a co-creation process (2017)Exploring the experience valu…Customer experience management in hospitality (2017)Customer experience managemen…Conceptualizing the Visitor Experience: A Review of Literature and Development of a Multifaceted Model (2016)Conceptualizing the Visitor E…Smart tourism: foundations and developments (2015)Smart tourism: foundations an…Social Media in Tourism and Hospitality: A Literature Review (2013)Social Media in Tourism and H…Experiencing Exhibitions: A Review of Studies on Visitor Experiences in Museums (2012)Experiencing Exhibitions: A R…Conceptualizing and measuring experience quality: the customer's perspective (2010)Conceptualizing and measuring…An epistemological view of consumer experiences (2010)An epistemological view of co…Museum Websites and Museum Visitors: Before and After the Museum Visit (2007)Museum Websites and Museum Vi…Can Museums be All Things to All People?: Missions, Goals, and Marketing's Role (2000)Can Museums be All Things to …Strangers, Guests, or Clients? Visitor Experiences in Museums (1999)Strangers, Guests, or Clients…Exploring Satisfying Experiences in Museums (1999)Exploring Satisfying Experien…Perceived Museum Accessibility as a Sequential Urban Experience: A Resident–Tourist Framework Across China’s Metropolitan Areas (2026)Perceived Museum Accessibilit…Exploring Procedural Content Generation of Environments for Virtual Museums: A Mixed-Initiative Approach (2025)Exploring Procedural Content …A thematic investigation of tourist experiential gaps in Moroccan cultural heritage museums using a sentiment-guided BERTopic text mining approach (2025)A thematic investigation of t…Shaping Value Propositions in Cultural Heritage From a PSL Perspective (2024)Shaping Value Propositions in…Müze Deneyim Kalitesinin, Algılanan Fayda ve Tekrar Ziyaret Etme Niyetine Etkisi: Müze Ziyaretçilerine Yönelik Bir Araştırma (2024)Müze Deneyim Kalitesinin, Alg…Effects of podcast tours on tourist experiences in a national park (2011)How do consumers co-create their experiences? An exploration in the heritage sector (2013)An Examination Of The Museum Experience Based On Pine And Gilmore's Experience Economy Realms (2015)The Museum Experience (2016)Learning from Museums: Visitor Experiences and the Making of Meaning (2000)Digital Collections, Digital Libraries and the Digitization of Cultural Heritage Information (2002)An Identity‐Centered Approach to Understanding Museum Learning (2006)Museum websites and museum visitors: digital museum resources and their use (2008)Current social media uses and evaluations in American museums (2012)The heritage tourist: an understanding of the visitor experience at heritage attractions (2017)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Structural Equations with Latent Variables (1989)An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry (2015)Cultural tourism in Istanbul: The mediation effect of tourist experience and satisfaction on the relationship between involvement and recommendation intention (2015)The mediating role of experience quality on authenticity and satisfaction in the context of cultural-heritage tourism (2018)From Knowledge to Narrative: Educators and the Changing Museum (1998)Investigating public science interest and understanding: evidence for the importance of free-choice learning (2007)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Users of the world, unite! The challenges and opportunities of Social Media (2009)Social media? Get serious! Understanding the functional building blocks of social media (2011)What do we know about social media in tourism? A review (2014)Hospitality and Tourism Online Reviews: Recent Trends and Future Directions (2015)Advances and challenges in sustainable tourism toward a green economy (2018)The Measurement of Meaning (1957)Flow: the psychology of optimal experience (1990)Flow: The Psychology of Optimal Experience (1991)Conceptualising technology enhanced destination experiences (2012)Toward a Theoretical Foundation for Experience Design in Tourism (2013)Co-creation of tourist experiences: a literature review (2015)Experience and Education (1986)Progress in dark tourism and thanatourism research: An uneasy relationship with heritage tourism (2017)Cultural tourism: A review of recent research and trends (2018)Customer experience in tourism: A review of definitions, components, and measurements (2020)The museum environment and the visitor experience (2000)Evolving to a New Dominant Logic for Marketing (2003)Understanding tourism loyalty: Horizontal vs. destination loyalty (2017)Customer value co-creation in the hospitality and tourism industry: a systematic literature review (2022)Mixed reality experiences in museums: Exploring the impact of functional elements of the devices on visitors’ immersive experiences and post-experience behaviours (2022)Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Writing Integrative Literature Reviews: Guidelines and Examples (2005)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer experience management in the age of big data analytics: A strategic framework (2020)Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis (2021)Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations (2022)Service-dominant logic: continuing the evolution (2007)Business Models, Business Strategy and Innovation (2009)Smart tourism technologies in travel planning: The role of exploration and exploitation (2017)Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article (2019)The digital revolution in the travel and tourism industry (2019)
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References

  • 2015Smart tourism: foundations and developments2,567 cited
  • 2013Social Media in Tourism and Hospitality: A Literature Review1,554 cited
  • 2010An epistemological view of consumer experiences571 cited
  • 2017Customer experience management in hospitality360 cited
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  • 2016Conceptualizing the Visitor Experience: A Review of Literature and Development of a Multifaceted Model306 cited
  • 2000Can Museums be All Things to All People?: Missions, Goals, and Marketing's Role274 cited
  • 2010Conceptualizing and measuring experience quality: the customer's perspective271 cited
  • 2017Exploring the experience value of museum visitors as a co-creation process220 cited
  • 2007Museum Websites and Museum Visitors: Before and After the Museum Visit178 cited
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  • 2017Museum communication and storytelling: articulating understandings within the museum structure72 cited
  • 2018TripAdvisor Reviews of London Museums: A New Approach to Understanding Visitors51 cited
  • 2020Social media for cultural communication: A critical investigation of museums' Instagram practices

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33 cited
  • 2017Museum Customer Experience and Virtual Reality: H.BOSCH Exhibition Case Study31 cited
  • Cited by

    • 2025A thematic investigation of tourist experiential gaps in Moroccan cultural heritage museums using a sentiment-guided BERTopic text mining approach8 cited
    • 2024Shaping Value Propositions in Cultural Heritage From a PSL Perspective3 cited
    • 2025Exploring Procedural Content Generation of Environments for Virtual Museums: A Mixed-Initiative Approach2 cited
    • 2024Müze Deneyim Kalitesinin, Algılanan Fayda ve Tekrar Ziyaret Etme Niyetine Etkisi: Müze Ziyaretçilerine Yönelik Bir Araştırma1 cited
    • 2026Perceived Museum Accessibility as a Sequential Urban Experience: A Resident–Tourist Framework Across China’s Metropolitan Areas1 cited