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Low and high outcome quality in co-created hospitality services: Two explanations for consumer satisfaction
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Low and high outcome quality in co-created hospitality services: Two explanations for consumer satisfaction (2023)Low and high outcome quality in co-create…lavaan : An R Package for Structural Equation Modeling (2012)lavaan : An R Package for Str…Value co-creation in service logic: A critical analysis (2011)Value co-creation in service …Consumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer engagement in a virt…Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value (2010)Undervalued or Overvalued Cus…Managing the co-creation of value (2007)Managing the co-creation of v…Co‐creating unique value with customers (2004)Co‐creating unique value with…Psychological Implications of Customer Participation in Co-Production (2003)Psychological Implications of…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)An Attitudinal Model of Techn…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…The Role of Emotions in Marketing (1999)The Role of Emotions in Marke…Measuring Emotions in the Consumption Experience (1997)Measuring Emotions in the Con…An argument for basic emotions (1992)An argument for basic emotionsInnovativeness, Novelty Seeking, and Consumer Creativity (1980)Innovativeness, Novelty Seeki…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Self-serving biases in the attribution of causality: Fact or fiction? 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References

  • 2012lavaan : An R Package for Structural Equation Modeling27,889 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1992An argument for basic emotions9,642 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 2007Managing the co-creation of value3,467 cited
  • 1999The Role of Emotions in Marketing3,295 cited
  • 2011Consumer engagement in a virtual brand community: An exploratory analysis3,229 cited
  • 1975Self-serving biases in the attribution of causality: Fact or fiction?2,563 cited
  • 2004Co‐creating unique value with customers2,463 cited
  • 1997Measuring Emotions in the Consumption Experience1,970 cited
  • 2002An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors1,895 cited
  • 1980Innovativeness, Novelty Seeking, and Consumer Creativity1,715 cited
  • 2011Value co-creation in service logic: A critical analysis1,592 cited
  • 2003Psychological Implications of Customer Participation in Co-Production1,495 cited

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  • 2010Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value1,381 cited
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