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Illuminating the Kano Model with a Case Study
16 references·0 citing·44 second hop
Illuminating the Kano Model with a Case Study (2023)Illuminating the Kano Model with a Case S…Demand analysis of an intelligent medication administration system for older adults with chronic diseases based on the Kano model (2021)Demand analysis of an intelli…An assessment of customers’ satisfaction for emerging technologies in passenger cars using Kano model (2020)An assessment of customers’ s…Designing, writing-up and reviewing case study research: an equifinality perspective (2019)Designing, writing-up and rev…Increasing accuracy of the Kano model – a case study (2016)Increasing accuracy of the Ka…Classifying restaurant service quality attributes by using Kano model and IPA approach (2016)Classifying restaurant servic…Contribution to quality research: a literature review of Kano's model from 1998 to 2012 (2012)Contribution to quality resea…Kano model application in new product development and customer satisfaction (adaptation of traditional art of tile making to jewelries) (2011)Kano model application in new…Applying the Kano model and QFD to explore customers' brand contacts in the hotel business: A study of a hot spring hotel (2011)Applying the Kano model and Q…C-Kano model: a novel approach for discovering attractive quality elements (2010)C-Kano model: a novel approac…Analysis of Kano‐model‐based customer needs for product development (2010)Analysis of Kano‐model‐based …Two Decades of Using Kano's Theory of Attractive Quality: A Literature Review (2008)Two Decades of Using Kano's T…The certified manager of quality / organizational excellence handbook (2006)The certified manager of qual…Integrating Kano’s Model into Web- community Service Quality (2004)Integrating Kano’s Model into…How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)How to make product developme…Applying the Kano Methodology to Meet Customer Requirements: NASA's Microgravity Science Program (1997)Applying the Kano Methodology…KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY (1993)KANO’S METHODS FOR UNDERSTAND…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Refining Kano's ‘quality attributes–satisfaction’ model: A moderated regression approach (2010)Satisfaction: a behavioral perspective on the consumer (2010)Empirical research on Kano’s model and customer satisfaction (2017)Product design in the circular economy: Users' perception of end-of-life scenarios for electrical and electronic appliances (2017)The Motivation to Work (2017)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)A fuzzy QFD approach using SERVQUAL and Kano models under budget constraint for hotel services (2017)Does smart tourism technology matter? Lessons from three smart tourism cities in South Korea (2019)Attractive Quality and Must-Be Quality (1984)The House of Quality (1988)The Voice of the Customer (1993)Quality function deployment: A literature review (2002)The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction (2014)Lean Thinking—Banish Waste and Create Wealth in your Corporation (1997)Incorporating customer satisfaction into the decision-making process of product configuration: a fuzzy Kano perspective (2013)QFD and Fuzzy Kano model based approach for classification of aesthetic attributes of SUV car profile (2018)Integration of SERVQUAL, Analytical Kano, and QFD using fuzzy approaches to support improvement decisions in an entrepreneurial education service (2021)Fuzzy sets (1965)Fuzzy sets (1996)Sustainable supplier selection criteria classification for Indian iron and steel industry: a fuzzy modified Kano model approach (2019)Applying the Kano model to investigate the quality of transportation services at mega events (2021)How consumers’ perceptions differ towards the design features of mobile live streaming shopping platform: A mixed-method investigation of respondents from Taobao Live (2022)Out of the Crisis (1982)Strengthening the Satisfaction-Profit Chain (2000)After-sales services and aftermarket support: a systematic review, theory and future research directions (2019)The impact of the level of customer satisfaction on the quality of e-commerce services (2019)Using thematic analysis in psychology (2006)Theory Building From Cases: Opportunities And Challenges (2007)Seeking Qualitative Rigor in Inductive Research (2012)Pushing Forward the Transition to a Circular Economy by Adopting an Actor Engagement Lens (2023)Integrating AI in organizations for value creation through Human-AI teaming: A dynamic-capabilities approach (2024)Methodological Rigor in Management Research Reviews (2024)A fuzzy preference-ranking model for a quality evaluation of hospital web sites (2006)Prioritizing improvement of service attributes using impact range‐performance analysis and impact‐asymmetry analysis (2008)Nonlinear relationships between individual IEQ factors and overall workspace satisfaction (2011)How to delight your customers (1996)Should We Delight the Customer? (2000)The Process of Customer Engagement: A Conceptual Framework (2008)Dynamics of service attributes: a test of Kano's theory of attractive quality (2005)Kano's Theory of Attractive Quality and Packaging (2005)
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References

  • 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
  • 1993KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY776 cited
  • 2008Two Decades of Using Kano's Theory of Attractive Quality: A Literature Review154 cited
  • 1997Applying the Kano Methodology to Meet Customer Requirements: NASA's Microgravity Science Program130 cited
  • 2004Integrating Kano’s Model into Web- community Service Quality119 cited
  • 2010Analysis of Kano‐model‐based customer needs for product development113 cited
  • 2016Increasing accuracy of the Kano model – a case study109 cited
  • 2016Classifying restaurant service quality attributes by using Kano model and IPA approach97 cited
  • 2011Applying the Kano model and QFD to explore customers' brand contacts in the hotel business: A study of a hot spring hotel74 cited
  • 2019Designing, writing-up and reviewing case study research: an equifinality perspective70 cited
  • 2010C-Kano model: a novel approach for discovering attractive quality elements65 cited
  • 2006The certified manager of quality / organizational excellence handbook61 cited
  • 2012Contribution to quality research: a literature review of Kano's model from 1998 to 201258 cited
  • 2011Kano model application in new product development and customer satisfaction (adaptation of traditional art of tile making to jewelries)

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54 cited
  • 2021Demand analysis of an intelligent medication administration system for older adults with chronic diseases based on the Kano model35 cited
  • 2020An assessment of customers’ satisfaction for emerging technologies in passenger cars using Kano model28 cited
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