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Understanding post-COVID-19 hierarchy of public transit needs: Exploring relationship between service attributes, satisfaction, and loyalty

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2007

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Travel Demand Management Targeting Reduced Private Car Use: Effectiveness, Public Acceptability and Political Feasibility

413 cited

2010Behaviour theory and soft transport policy measures386 cited

2016Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit274 cited

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2024Everything has changed: the impacts of the COVID-19 pandemic on the transit market in Montréal, Canada17 cited
2024Evaluating travel behavior resilience across urban and Rural areas during the COVID-19 Pandemic: Contributions of vaccination and epidemiological indicators14 cited
2024Unveiling overall satisfaction of metro: Integrating quantitative and qualitative approaches6 cited
2025Dependence or preference? Navigating public transit loyalty across heterogeneous levels of transit dependence6 cited
2024Who stopped riding buses and what would motivate them to return? A New Jersey case study6 cited