Job Satisfaction and Job Performance among University Staff in Nigeria

Abstract

Job satisfaction among employees requires both intrinsic and extrinsic factors that need adequate attention by stakeholders to build institutional goals and performance. This study was conducted using qualitative research methods based on case studies and using the intrinsic and extrinsic factors of job satisfaction as the context for the collection of research data. A total of 20 staffs were interviewed consisting of Store’s Manager, Communications Director, Technical Officer, Librarian, Audit officer, Transport Manager, Security officer, Public relations officer, 2 Information Technology officer’s, Accountant, Graphic designer, Front desk executive, Personal assistant to the Head of department (marketing), Secretary (school of marketing), procurement officer, Administrative assistant, Secretary in Assistant registrar’s office, Administrative secretary, and Photographer. Data were collected through in-depth semi-structured interviews supported by relevant information from participant observation, document analysis and field notes. The data was then analyzed and given codes, categories and sub-themes to develop main themes to answer each research question. In conclusion, job satisfaction among staffs can help increases performance of staffs.

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