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Balancing short-term gains and long-term success in lodging: The role of customer satisfaction and price in hotel profitability model
16 references·1 citing·45 second hop
Balancing short-term gains and long-term success in lodging: The role of customer satisfaction and price in hotel profitability model (2023)Balancing short-term gains and long-term …Price Theory and Applications (2022)Price Theory and ApplicationsMacroeconomics and Market Power: Context, Implications, and Open Questions (2019)Macroeconomics and Market Pow…Does customer satisfaction increase firm performance? An application of American Customer Satisfaction Index (ACSI) (2013)Does customer satisfaction in…Cost Accounting: A Managerial Emphasis, (2010)Cost Accounting: A Managerial…The Long-Term Stock Market Valuation of Customer Satisfaction (2008)The Long-Term Stock Market Va…Handbook of Management Accounting Research (2008)Handbook of Management Accoun…The Moderating Role of Competition in the Relationship between Nonfinancial Measures and Future Financial Performance* (2007)The Moderating Role of Compet…Strategic Hotel Development and Positioning (2006)Strategic Hotel Development a…Customer Satisfaction and Stock Prices: High Returns, Low Risk (2006)Customer Satisfaction and Sto…Customer Metrics and Their Impact on Financial Performance (2006)Customer Metrics and Their Im…Determinants of Customer Loyalty and Financial Performance (2004)Determinants of Customer Loya…Customer Satisfaction and Shareholder Value (2004)Customer Satisfaction and Sha…An Empirical Investigation of an Incentive Plan that Includes Nonfinancial Performance Measures (2000)An Empirical Investigation of…Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction (1998)Are Nonfinancial Measures Lea…Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Customer Satisfaction, Produc…A Simple Approximation of Tobin's q (1994)A Simple Approximation of Tob…The Strategic Impact of Service Quality and Environmental Sustainability on Financial Performance: A Case Study of 5-Star Hotels in Athens (2024)The Strategic Impact of Servi…Corporate Forecasts of Earnings Per Share and Stock Price Behavior: Empirical Test (1976)The Balanced Scorecard (1998)Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I (2001)Performance implications of strategic performance measurement in financial services firms (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The balanced scorecard : measures that drive performance (1992)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Customer Engagement as a New Perspective in Customer Management (2010)Drivers of consumer–brand identification (2012)Understanding Customer Experience Throughout the Customer Journey (2016)Relevance Lost: The Rise and Fall of Management Accounting (1987)Subjectivity and the Weighting of Performance Measures: Evidence from a Balanced Scorecard (2003)Integrative strategic performance measurement systems, strategic alignment of manufacturing, learning and strategic outcomes: an exploratory study (2004)Organizational culture, innovation, and performance: A test of Schein's model (2013)Efficient Capital Markets: A Review of Theory and Empirical Work (1970)EFFICIENT CAPITAL MARKETS: A REVIEW OF THEORY AND EMPIRICAL WORK* (1970)An empirical comparison of the efficacy of covariance-based and variance-based SEM (2009)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)The Impact of Trade on Intra-Industry Reallocations and Aggregate Industry Productivity (2003)Market Size, Trade, and Productivity (2005)Reallocation, Firm Turnover, and Efficiency: Selection on Productivity or Profitability? 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References

  • 2010Cost Accounting: A Managerial Emphasis,2,496 cited
  • 1994A Simple Approximation of Tobin's q2,458 cited
  • 1998Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction1,609 cited
  • 1997Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services1,380 cited
  • 2004Customer Satisfaction and Shareholder Value1,336 cited
  • 2006Customer Metrics and Their Impact on Financial Performance916 cited
  • 2000An Empirical Investigation of an Incentive Plan that Includes Nonfinancial Performance Measures898 cited
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  • 2006Customer Satisfaction and Stock Prices: High Returns, Low Risk351 cited
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  • 2008The Long-Term Stock Market Valuation of Customer Satisfaction255 cited
  • 2013Does customer satisfaction increase firm performance? An application of American Customer Satisfaction Index (ACSI)238 cited
  • 2004Determinants of Customer Loyalty and Financial Performance230 cited
  • 2007The Moderating Role of Competition in the Relationship between Nonfinancial Measures and Future Financial Performance*

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148 cited
  • 2006Strategic Hotel Development and Positioning134 cited
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    • 2024The Strategic Impact of Service Quality and Environmental Sustainability on Financial Performance: A Case Study of 5-Star Hotels in Athens20 cited