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Shopee Pay Free Shipping Promotion Moderation On Customer Satisfaction
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Shopee Pay Free Shipping Promotion Moderation On Customer Satisfaction (2023)Shopee Pay Free Shipping Promotion Modera…The role of customer e-trust, customer e-service quality and customer e-satisfaction on customer e-loyalty (2022)The role of customer e-trust,…The Impact of E-Service Quality and Satisfaction on Customer Loyalty: Empirical Evidence from Internet Banking Users in Indonesia (2021)The Impact of E-Service Quali…E-Satisfaction based on E-service Quality among university students (2021)E-Satisfaction based on E-ser…Pengaruh promo gratis ongkos kirim danonline customer ratingterhadapkeputusan pembelian produkfashion (2020)Pengaruh promo gratis ongkos …Analisa Pengaruh Promo Gratis Ongkos Kirim terhadap Keputusan Pembelian pada E-Commerce oleh Generasi Z di Daerah Pedesaan (2019)Analisa Pengaruh Promo Gratis…PENGARUH E-SERVICE QUALITY TERHADAP LOYALITAS PELANGGAN GO-JEK MELALUI KEPUASAN PELANGGAN (2016)PENGARUH E-SERVICE QUALITY TE…E-Service Quality, E-Satisfaction and E-Loyalty of Online Shoppers in Business to Consumer Market; Evidence form Malaysia (2016)E-Service Quality, E-Satisfac…Service, Quality & Satisfaction (2011)Service, Quality & Satisfacti…Manajemen Pemasaran: dasar, konsep dan strategi (2011)Manajemen Pemasaran: dasar, k…E-S-QUAL (2004)E-S-QUALStrategi Periklanan Pada e-Commerce Perusahaan Top Dunia (2003)Strategi Periklanan Pada e-Co…Performance-only measurement of service quality: a replication and extension (2002)Performance-only measurement …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A review of twenty years of SERVQUAL research (2009)Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level (2009)CSR and Service Brand: The Mediating Effect of Brand Identification and Moderating Effect of Service Quality (2010)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)An Updated and Streamlined Technology Readiness Index (2014)Understanding Customer Experience Throughout the Customer Journey (2016)E-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E‐satisfaction and e‐loyalty: A contingency framework (2003)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Boosting Customer E-Loyalty: An Extended Scale of Online Service Quality (2019)E-service quality perceptions of millennials and non-millennials on O2O delivery applications (2021)Exploring the effects of e-service quality and e-trust on consumers' e-satisfaction and e-loyalty: insights from online shoppers in Pakistan (2023)Whence Consumer Loyalty? (1999)An analysis of the e‐service literature: towards a research agenda (2006)Peran Mediasi E-Satisfaction Pada Pengaruh E-Service Quality Terhadap E-Loyalty Situs Online Travel Di Bali (2018)PENGUATAN KEPUASAN MODEL HUBUNGAN E-SERVICE QUALITY DAN E-LOYALTY PADA KONSUMEN GO-JEK DAN GRAB (2019)The influence of e-service quality, trust, brand image on Shopee customer satisfaction and loyalty (2021)Service excellence in electronic channels (2002)The Relationship between the Elements of Marketing Mix and Consumer Behavior during Environmental Uncertainty (2021)The impact of technology service quality on Bangladeshi banking consumers' satisfaction during the pandemic situation: Green development and innovation perspective in banking service (2023)A Mixed-Method Approach to Post-Implementation Success of Technology Performance in UAE Universities: Assessing DeLone and McLean IS Success Model (2024)Pengaruh Atribut Produk, Harga, Kebutuhan Mencari Variasi dan Ketidakpuasan Konsumen terhadap Keputusan Perpindahan Merek dari Samsung Galaxy Series di Kota Malang (2013)GREEN MARKETING MIX BERPENGARUH TERHADAP KEPUTUSAN PEMBELIAN PRODUK BIG TREE FARMS DI LOTUS FOOD SERVICES (2020)The Influence of Product Quality on Positive Word-of-mouth Communication, Case Study at Kedai Wak Edoy Malang (2022)Penerapan E-Commerce Dalam Meningkatkan Daya Saing Usaha (2020)E-Commerce in Strengthening The Economy During The Covid-19 Pandemic: A Historical Review (2021)Pengaruh Kualitas Produk, Kualitas Pelayanan, dan Harga terhadap Kepuasan dan Loyalitas Konsumen (2019)ANALISIS PENGARUH CITRA MEREK DAN KUALITAS LAYANAN TERHADAP KEPUTUSAN PEMBELIAN TOKOPEDIA DI JAKARTA (2020)Strategi Bertahan UMKM di Tengah Pandemi Covid-19 (2020)PERVAINCONSA Scale to Measure the Consumer Behavior of Online Stores of MSMEs Engaged in the Sale of Clothing (2022)Online Banking Service Practices and Its Impact on E-Customer Satisfaction and E-Customer Loyalty in Developing Country of South Asia-Nepal (2023)Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media: Insight from emotional attachment perspective (2023)The Mediating Role of Customer Satisfaction between Antecedent Factors and Brand Loyalty for the Shopee Application (2023)
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References

  • 2004E-S-QUAL3,962 cited
  • 2011Service, Quality & Satisfaction1,307 cited
  • 2002Performance-only measurement of service quality: a replication and extension935 cited
  • 2011Manajemen Pemasaran: dasar, konsep dan strategi185 cited
  • 2022The role of customer e-trust, customer e-service quality and customer e-satisfaction on customer e-loyalty156 cited
  • 2003Strategi Periklanan Pada e-Commerce Perusahaan Top Dunia127 cited
  • 2016E-Service Quality, E-Satisfaction and E-Loyalty of Online Shoppers in Business to Consumer Market; Evidence form Malaysia97 cited
  • 2021The Impact of E-Service Quality and Satisfaction on Customer Loyalty: Empirical Evidence from Internet Banking Users in Indonesia89 cited
  • 2021E-Satisfaction based on E-service Quality among university students62 cited
  • 2016PENGARUH E-SERVICE QUALITY TERHADAP LOYALITAS PELANGGAN GO-JEK MELALUI KEPUASAN PELANGGAN51 cited
  • 2019Analisa Pengaruh Promo Gratis Ongkos Kirim terhadap Keputusan Pembelian pada E-Commerce oleh Generasi Z di Daerah Pedesaan34 cited
  • 2020Pengaruh promo gratis ongkos kirim danonline customer ratingterhadapkeputusan pembelian produkfashion33 cited

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