References

• 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
• 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
• 1990Comparative fit indexes in structural models.25,213 cited
• 2025Advances in Consumer Research13,264 cited
• 2007Service-dominant logic: continuing the evolution7,615 cited
• 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
• 2011Customer Engagement3,657 cited
• 2014Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation3,261 cited
• 2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.2,165 cited
• 2016Customer engagement: the construct, antecedents, and consequences1,760 cited
• 1999Consumer Value: A Framework for Analysis and Research1,527 cited
• 2003Developing and validating measures of facets of customer-based brand equity1,320 cited
• 2016Toward a theory of customer engagement marketing1,035 cited
• 2016S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM