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Efficiency-oriented training and development based on service process observation and assessment in the workplace
16 references·0 citing·56 second hop
Efficiency-oriented training and development based on service process observation and assessment in the workplace (2023)Efficiency-oriented training and developm…Organizing for digital servitization: A service ecosystem perspective (2019)Organizing for digital servit…Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences (2019)Customer engagement in the se…Factors affecting employee performance: an empirical approach (2018)Factors affecting employee pe…Approaches for Organizational Learning: A Literature Review (2018)Approaches for Organizational…Workplace resources to improve both employee well-being and performance: A systematic review and meta-analysis (2017)Workplace resources to improv…Attribution theories in Human Resource Management research: a review and research agenda (2017)Attribution theories in Human…A Review of the Role of Human Capital in the Organization (2016)A Review of the Role of Human…Continuous improvement philosophy – literature review and directions (2015)Continuous improvement philos…Individual and work factors related to perceived work ability and labor force outcomes. 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(1996)A Handbook of Human Resource Management Practice (1999)Proactive Behavior in Organizations (2000)Employee psychological well-being and job performance: exploring mediating and moderating mechanisms (2020)Impact of COVID-19 outbreak on employee performance – Moderating role of industry 4.0 base technologies (2021)Impact of Employees' Workplace Environment on Employees' Performance: A Multi-Mediation Model (2022)Case Study Research: Design and Methods (1984)Case Study Research: Design and Methods (1991)Qualitative Data Analysis: An Expanded Sourcebook (1994)An agile co-creation process for digital servitization: A micro-service innovation approach (2020)Industry 4.0 innovation ecosystems: An evolutionary perspective on value cocreation (2020)How AI capabilities enable business model innovation: Scaling AI through co-evolutionary processes and feedback loops (2021)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Customer experience and engagement in tourism destinations: the experiential marketing perspective (2019)Customers’ motivation to engage with luxury brands on social media (2020)Customer engagement and social media: Revisiting the past to inform the future (2022)Medical student mentoring programs: current insights (2019)Adaptation of Kirkpatrick’s Four-Level Model of Training Criteria to Evaluate Training Programmes for Head Teachers (2021)The Kirkpatrick model for training evaluation: bibliometric analysis after 60 years (1959–2020) (2021)
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References

  • 2003Effectiveness of training in organizations: A meta-analysis of design and evaluation features.1,252 cited
  • 2004A MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES.1,185 cited
  • 1997A META‐ANALYSIS OF THE RELATIONS AMONG TRAINING CRITERIA947 cited
  • 2017Workplace resources to improve both employee well-being and performance: A systematic review and meta-analysis824 cited
  • 2018Factors affecting employee performance: an empirical approach591 cited
  • 2019Organizing for digital servitization: A service ecosystem perspective558 cited
  • 2007A review and critique of research on training and organizational-level outcomes548 cited
  • 2009The Kirkpatrick model: A useful tool for evaluating training outcomes543 cited
  • 2003Promoting service quality in tourist hotels: the role of HRM practices and service behavior370 cited
  • 2019Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences332 cited
  • 2018Approaches for Organizational Learning: A Literature Review282 cited
  • 2017Attribution theories in Human Resource Management research: a review and research agenda263 cited
  • 2014Individual and work factors related to perceived work ability and labor force outcomes.253 cited
  • 2016A Review of the Role of Human Capital in the Organization

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228 cited
  • 2015Continuous improvement philosophy – literature review and directions222 cited
  • 2008Employee perceived training effectiveness relationship to employee attitudes202 cited
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