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On the Value of Data in Industrial Services: How to Optimize Value Creation by Reconfiguration of Operant Resources
16 references·0 citing·46 second hop
On the Value of Data in Industrial Services: How to Optimize Value Creation by Reconfiguration of Operant Resources (2023)On the Value of Data in Industrial Servic…Servitization: A State-of-the-Art Overview and Future Directions (2022)Servitization: A State-of-the…On the Value of Data: Multi-Objective Maximization of Value Creation in Data-Driven Industrial Services (2022)On the Value of Data: Multi-O…PSS Business Models: A Structured Typology (2021)PSS Business Models: A Struct…Business Models for Digital Service Infusion Using AI and Big Data (2021)Business Models for Digital S…Digital technologies in product-service systems: a literature review and a research agenda (2020)Digital technologies in produ…An update on customer value: state of the art, revised typology, and research agenda (2019)An update on customer value: …Further Advancing Service Science with Service-Dominant Logic: Service Ecosystems, Institutions, and Their Implications for Innovation (2018)Further Advancing Service Sci…An approach for the modelling and quantification of PSS customisation (2017)An approach for the modelling…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Optimal Design of Coproductive Services: Interaction and Work Allocation (2014)Optimal Design of Coproductiv…How Smart, Connected Products Are Transforming Competition (2014)How Smart, Connected Products…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Can we predict customer lifetime value? (2005)Can we predict customer lifet…Return on Marketing: Using Customer Equity to Focus Marketing Strategy (2003)Return on Marketing: Using Cu…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Problems and Strategies in Services Marketing (1985)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Competitive Advantage of Nations (1991)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Value-based Adoption of Mobile Internet: An empirical investigation (2005)Enhance green purchase intentions (2012)The effects of trust and interdependence on relationship commitment: A trans-Atlantic study (1996)A Communication-Based Marketing Model for Managing Relationships (1998)On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing (2000)Customer Metrics and Their Impact on Financial Performance (2006)Marketing Models of Service and Relationships (2006)Creating Enduring Customer Value (2016)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Customer Engagement (2011)Organizations in Action: Social Science Bases of Administrative Theory. (1968)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Service supply chain management: A review of operational models (2015)Service operations: what’s next? 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References

  • 2003Evolving to a New Dominant Logic for Marketing15,040 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,959 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey6,834 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,198 cited
  • 2014How Smart, Connected Products Are Transforming Competition2,600 cited
  • 2003Return on Marketing: Using Customer Equity to Focus Marketing Strategy2,214 cited
  • 2020Digital technologies in product-service systems: a literature review and a research agenda250 cited
  • 2005Can we predict customer lifetime value?248 cited
  • 2019An update on customer value: state of the art, revised typology, and research agenda155 cited
  • 2014Optimal Design of Coproductive Services: Interaction and Work Allocation114 cited
  • 2018Further Advancing Service Science with Service-Dominant Logic: Service Ecosystems, Institutions, and Their Implications for Innovation44 cited
  • 2022Servitization: A State-of-the-Art Overview and Future Directions40 cited
  • 2017An approach for the modelling and quantification of PSS customisation35 cited
  • 2021PSS Business Models: A Structured Typology6 cited
  • 2022

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On the Value of Data: Multi-Objective Maximization of Value Creation in Data-Driven Industrial Services
6 cited
  • 2021Business Models for Digital Service Infusion Using AI and Big Data4 cited
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